Joshua Bateman
Utica
Summary
Experienced customer service professional skilled in effectively addressing and resolving customer issues. Recognized for strong focus on team collaboration and achieving positive outcomes. Possesses excellent communication and problem-solving skills with a reliable and adaptable nature.
Overview
16
16
years of professional experience
Work History
Production Operator I
Indium
06.2022 - Current
- As a Production Operator, my primary objective is to pack the Metal Material as directed by Work instructions and ensure the Quality of Parts meets indium standards
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
Machine Operator
StaffWorks Staffing
01.2021 - 06.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Home Health Aid
RCIL
12.2019 - 12.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Male Spa Attendant
Turning Stone
08.2014 - 01.2019
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Helped create an inviting atmosphere through regular cleaning tasks such as vacuuming, mopping floors, and wiping down surfaces as needed.
- Supported member retention by providing exceptional service, fostering lasting relationships with patrons.
- Conducted regular inspections of locker room facilities, identifying necessary repairs or improvements for optimal functionality.
- Promoted a positive atmosphere for patrons through professional and courteous interactions.
Shop Attendant
Stewart's Shops
06.2012 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Addressed escalated customer complaints professionally while offering appropriate solutions maintaining a positive brand image.
Night Shift Supervisor
RMBW Food King
06.2009 - 06.2011
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Maintained stock of products and ordered new products when stock was running low.
Education
A.A.S - Event and Tourism Management
Finger Lakes Community College
Canandaigua, NY03-2027
Associate of Science - Business Management
Mohawk Valley Community College
Utica, NY05-2015
Skills
- Service Excellence
- Detail-Oriented Approach
- Multi-tasking
- Communication
- Problem-solving
- Reliability and punctuality
Communication Skills
Communicating effectively to the Supervisor if there is an issue with the material or effectively communicating with Quality to solve Material issues.
Timeline
Production Operator I
Indium
06.2022 - Current
Machine Operator
StaffWorks Staffing
01.2021 - 06.2022
Home Health Aid
RCIL
12.2019 - 12.2020
Male Spa Attendant
Turning Stone
08.2014 - 01.2019
Shop Attendant
Stewart's Shops
06.2012 - 08.2014
Night Shift Supervisor
RMBW Food King
06.2009 - 06.2011
A.A.S - Event and Tourism Management
Finger Lakes Community College
Associate of Science - Business Management
Mohawk Valley Community College
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