Joshua Bath
Arundel
Summary
Automotive professional with significant expertise in service advisory roles, known for high standards and results-driven approach. Fantastic motivation and a track record of consistent exceeding of month to month sales labor gross. Proficient in diagnosing customer vehicle issues and coordinating repair services to ensure optimal performance. Emphasizes team collaboration and adaptability, ensuring reliability and flexibility in dynamic work environment.
Overview
9
9
years of professional experience
Work History
Service Advisor
Mercedes-Benz of Scarborough
10.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently top grossing advisor month over month sense starting with Mercedes-Benz.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by warranty companies.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Service Advisor
Weirs Buick GMC
10.2022 - 09.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Managing technicians and distribute repair orders in an efficient but timely manner.
- Excellent time manage to ensure getting the needed task done correctly the first time, on time.
- Passionate about vehicle and have an extensive back-round to mechanical items as my father has been a GM master tech for 30+ years.
Sales Assistant
Weirs Buick GMC
06.2016 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Organization skills to keep a clean and tidy vehicle lot to ensure customer experience was at it's absolute best.
- Executed visual merchandising strategies to attract customers and drive sales. Control, create, and produce content to upload to the appropriate social media outlets
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Managed inventory levels of new and pre-owned vehicles
- Assisted clients and salesmen with new and preowned vehicle deliveries as needed.
- Photography skills to upload crisp and clear photos of all inventory to keep the website clean, organized, and full at all times.
Education
High School Diploma -
Thornton Academy
Saco, ME06-2019
Skills
- Customer service
- Computer skills
- Goal oriented
- Customer relations
- Customer satisfaction
- Complaint handling
- Organization
- Documentation
- Follow-up skills
- Work order management
- Listening skills
- Attention to detail
- Documentation and reporting
- Decision-making
Timeline
Service Advisor
Mercedes-Benz of Scarborough
10.2024 - Current
Service Advisor
Weirs Buick GMC
10.2022 - 09.2024
Sales Assistant
Weirs Buick GMC
06.2016 - 10.2022
High School Diploma -
Thornton Academy
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