Joshua Bauer

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Trained and mentored new employees on best procedures, and set expectations for maintaining a clean and orderly store.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and posted bi weekly schedules for all store employees.
• Assisted other stores, filling in as manager when needed.
• Provide superb customer service, going above and beyond for clients and solving problems on the spot.

• Resolved technical issues for customers through remote assistance.
• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Researched and identified solutions to technical problems.
• Communicating with other tech agents and other issues to resolve tickets.
• Resolve billing related issues through provided software.

Assisting and supervising clients with varying degrees of mental and/or physical handicaps.. CCLS is a day center for clients in need, having a central location where clients would be taken care of in a group setting, taking them out to engage in group activities and with their communities, and going on site to client's homes to administer care/assistance. Some responsibilities include:

• Administration and documentation of medications.
• Safely operating a hoyer lift and providing personal care.
• Documenting daily progress notes for each individual client.
• Preparing lunch and overseeing activities in a group setting.
• Transportation in a handicapped accessible van.