Joshua Bayer

• Resolved customer complaints in professional and timely manner.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Fully running OPS to ensure all work is done with a WTN before work has been started, signed off on work as it was completed, then give contractor WTN for pay upon completion of work
• Running the full service department at both Lakes of Beavercreek and Hidden Lakes Apartments

I ran a 62 unit property called Flyer Pointe in Dayton. I was the only employee on this property. My duties included the renting, turning, upgrading, and maintenance of the property as well as the accountant.

• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• commercial refrigeration technician.

• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
• Supervised 5 employees and scheduled shifts.
• Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
• 522 unit property
• started as a maintenance technician and moved up to maintenance supervisor after 2 years with the company