Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Becerra

PHOENIX

Summary

Adept at enhancing customer satisfaction and exceeding performance metrics, I leveraged my logistics planning and team collaboration skills at Target to significantly contribute to operational success. My proactive approach and ability to adapt to changing demands have consistently improved efficiency and customer service across roles, including as a Sales Advisor at Best Buy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fulfillment Expert

Target
02.2024 - 01.2025
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.

Crew Member

Salad And Go
10.2023 - 02.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Cashier

Magic Smoke & Vape
04.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Advisor

Best Buy
10.2021 - 04.2022
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Crew Member

Five Guys
06.2020 - 10.2021
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Bachelor of Science - Neuroscience

Arizona State University
Tempe, AZ
05-2028

Skills

  • Packing expertise
  • Logistics planning
  • Returns handling
  • Time management
  • Order picking
  • Quality control
  • Team collaboration
  • Workload prioritization
  • Barcode scanning
  • Inventory error correction
  • Customer service
  • Warehouse operations

Certification

  • CPR/AED Certification
  • Arizona Driver's License

Timeline

Fulfillment Expert

Target
02.2024 - 01.2025

Crew Member

Salad And Go
10.2023 - 02.2024

Cashier

Magic Smoke & Vape
04.2022 - 07.2023

Sales Advisor

Best Buy
10.2021 - 04.2022

Crew Member

Five Guys
06.2020 - 10.2021

Bachelor of Science - Neuroscience

Arizona State University

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Joshua Becerra