Joshua Beckman

• Customer Assistance:

- Greet and assist customers, providing information about products and services.
- Resolve customer inquiries and complaints promptly and professionally.
- Ensure customer satisfaction by delivering a positive shopping experience.

• Sales Floor Support:

- Maintain organized and visually appealing merchandise displays.
- Restock shelves, ensuring products are available and properly priced.
- Assist with promotional setups and seasonal transitions.

• Cashiering:

- Operate cash registers efficiently, handling transactions accurately.
- Process returns, exchanges, and refunds according to store policies.
- Balance cash drawer at the end of shifts, ensuring accuracy.

• Inventory Management:

- Receive and unpack shipments, verifying accuracy against packing lists.
- Conduct regular inventory checks and report discrepancies to management.
- Organize stockroom to maximize efficiency and accessibility.

- Went to other stores in the district and supported with back to college and inventory counts every year.

• Team Collaboration:

- Work closely with team members to achieve daily and weekly sales targets.
- Participate in team meetings and contribute to process improvement discussions.
- Support other departments as needed, demonstrating flexibility and teamwork.

• Store Maintenance:

-Maintain cleanliness and organization of store areas, including sales floor, stockroom, and break room.
- Follow safety protocols and report any hazards to management.
- Assist with store opening and closing procedures as required.

• Product Knowledge:

-Stay informed about current promotions, products, and store policies.
- Educate customers on product features and benefits to drive sales.
- Keep up-to-date with industry trends and new arrivals.

• Achievements:

- Consistently recognized for outstanding customer service and teamwork.

- Played a key role in achieving the store’s monthly sales targets.

- Trained new team members, contributing to a more efficient onboarding process.

• Operational Management:

- Oversee daily opening procedures, ensuring the venue is prepared for guests.
- Coordinate staff schedules, assignments, and breaks to optimize coverage and efficiency.
- Conduct pre-opening inspections to ensure cleanliness, safety, and readiness of all areas.

• Staff Supervision:

- Lead, motivate, and manage a team of employees, providing direction and support.
- Train new hires and provide ongoing training to existing staff on operational procedures and customer service.
- Conduct performance evaluations and provide feedback to enhance team performance.

• Customer Experience:

- Ensure a high standard of customer service is maintained at all times.
- Address customer complaints and resolve issues to ensure guest satisfaction.
- Implement strategies to improve guest experience and increase repeat business.

• Inventory and Supplies Management:

- Monitor inventory levels of supplies and food, placing orders as necessary to maintain stock.
- Conduct regular inventory audits to prevent shortages and manage costs.
- Ensure proper storage and handling of all inventory items according to health and safety standards.

• Financial Responsibilities:

- Manage cash handling procedures, including cash drawer setup, reconciliation, and deposits.
- Oversee daily financial transactions and ensure accuracy in reporting.
- Analyze financial data to identify trends and areas for improvement in revenue and cost management.

• Event Coordination:

- Plan and coordinate special events and promotions to drive traffic and sales.
- Work with marketing team to develop and execute promotional campaigns.
- Ensure events run smoothly, addressing any issues that arise promptly.

• Safety and Compliance:

- Enforce health and safety regulations, ensuring a safe environment for guests and staff.
- Conduct regular safety drills and training sessions.
- Maintain compliance with local, state, and federal regulations.

• Facility Management:

- Oversee maintenance and cleanliness of the facility, coordinating with maintenance staff for repairs.
- Ensure all equipment is functioning properly and address any technical issues.
- Implement improvements to enhance the overall guest experience.

• Achievements:

- Successfully led the team to exceed monthly sales targets consistently.

- Implemented a new training program that reduced employee onboarding time by 20%.

- Recognized for outstanding leadership and customer service, receiving multiple employee of the month awards.

- Improved guest satisfaction scores through strategic enhancements to service and operations.

- Played a key role in the successful execution of large-scale events and promotions, resulting in increased attendance and revenue.