JOSHUA BEDARD
Grand Forks,ND
Summary
I am an honest hard working person, who gives my all to reach my personal and business goals.
Overview
15
15
years of professional experience
Work History
Route Sales Driver, Route Sales Trainer
Coca-Cola Bottling Company High Country
10.2015 - 02.2017
- Route Sales Trainee to train and educate staff on the processes and procedures of the Look of Success of the business
- Grew revenue through volume and net pricing and gross profit through product mix, controlling cost of goods, volume, and net pricing
- Lead, developed, and mentored team to achieve a high performance, team oriented environment with integration of the company’s Culture Formula
- Set performance goals and executed(NEW WORD?) in the market according to the CCBCHC (WHAT IS THIS?) plans, goals and objectives
- Maintained professional, team relationships with coworkers and customers including on-time follow-through on commitments
- Wrote up Beverage Agreements between company and customers
- Updated expiring 5-year contracts and resigned to 10-year contracts.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Operations Manager
Coca-Cola Bottling Co
06.2022 - Current
- EQS manager and team
- Location Mechanic, Location truck fleet
- Building maintenance and grounds maintenance
- Night warehouse manager and night warehouse employees
- Day warehouse employees
- Product supply ordering and delivering
- Product for dating.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
District Sales Manager
Coca-Cola Bottling Co
10.2021 - 06.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
Route Sales Trainer
Coca-Cola Bottling Co
02.2017 - 02.2018
- Worked one-on-one with all Sales Specialists, Route Sales Drivers, Route Sales Trainees and Merchandisers to train and educate on the processes and fundamentals of the Look of Success for the business
- Learned all routes for delivery, training, and development purposes
- Assisted in route coverage as needed and provided feedback on route deficiencies
- Provided all initial training to sales employees, including new hires, in all sales, delivery, customer service, and sales operations processes
- Worked closely with Sales Center Manager and District Sales Manager to update them on market trends and worked with them to find positive solutions for solid growth
- Monitored the effectiveness of all training
- Evaluated existing training materials and standards
- Prepared and implemented the best practices
- Directly responsible for the on-going training and development of sales and distribution employees for all geographical sales territories in the following areas:
- How to create positive customer relationships
- The importance of market execution and merchandising standards
- Store resets, how to adjust shelves and read schematics within the proper brand sets and brand order
- How to call on store personnel and backdoor receivers
- How to sell product to customers
- Created credit, account receivable, load-out and load-in invoices
- Invoiced pre-sell, conventional, full-service vending, and full-service fountains
- Pre-sold handheld operations versus delivery handheld operations
- Reviewed sales performance against programs and outlined plans with employees to achieve success.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Immediately addressed problems with customers to promote speedy resolution.
- Collaborated with customers to identify needs and provided catered solutions
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Maintained positive relationships with customers to promote continued business opportunities.
Business Development Specialist
Coca-Cola Bottling Co
10.2003 - 02.2018
- Partnered with team members in other business functions to establish best practices for customer service
- Collaborated with sales, service, finance, and logistics departments to influence critical business growth outcomes
- Balanced company objectives and customer desires when formulating pricing and marketing strategies
- Developed relationships with clients to gain momentum for account development opportunities
- Supervised and mentored business development personnel to optimize performance.
Route Sales Driver
Coca-Cola Bottling Co
11.2011 - 02.2017
- Grew volume in assigned accounts through product sales, distribution, display, and promotional activity
- Ensured proper accounting of product, cash, and assets daily
- Accurately and efficiently invoiced and collected monies due
- Fostered relationships with account personnel and provided superior customer service to all accounts through daily communication, problem resolution, and appropriate follow up
- Monitored competitor products, sales, and marketing activities.
Delivery Driver
Pepsi Beverages Co
08.2009 - 11.2010
- Operated trucks requiring an appropriate CDL license
- Serviced all scheduled customers by the end of the daily shift
- Merchandised and rotated all accounts to local standards
- Established positive working relationships with primary contact at each account
- Complied with operating procedures
- Served customers
- Regular, reliable, predictable attendance
Education
AA - Digital Design and Animation
Rasmussen College
Fargo, ND06.2009
Master's - Pastoral
Twin Cities Master Commission
Minneapolis, MN05.2005
Skills
- Project Management
- Business Relationship Management
- Written and Oral Communication
- Administrative Support
- Customer Relations
- Schedule Management
- Custom Scripts and Applications
- Technical Writing
- Business Transactions
- Issue Resolution
- Driver Routing
- Effective Customer Communication
- Training Programs
- Product Distribution
- Route Planning
- Corrective Action Leadership
- Valid Driver's License
- Stock Rotation
- Sales Representation
- Product Promotion
- Safety Inspections
- Account Retention
- Professional Relationships
- Lead Prospecting
- Operational Efficiency
- Safe Vehicle Operations
- Safe Driving Techniques
- Professional Development
- Service Management
- Sales and Marketing
Timeline
Operations Manager
Coca-Cola Bottling Co
06.2022 - Current
District Sales Manager
Coca-Cola Bottling Co
10.2021 - 06.2022
Route Sales Trainer
Coca-Cola Bottling Co
02.2017 - 02.2018
Route Sales Driver, Route Sales Trainer
Coca-Cola Bottling Company High Country
10.2015 - 02.2017
Route Sales Driver
Coca-Cola Bottling Co
11.2011 - 02.2017
Delivery Driver
Pepsi Beverages Co
08.2009 - 11.2010
Business Development Specialist
Coca-Cola Bottling Co
10.2003 - 02.2018
AA - Digital Design and Animation
Rasmussen College
Master's - Pastoral
Twin Cities Master Commission
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