Joshua Benejan
Houston,TX
Summary
Customer service specialists with over 15 years of experience of dealing with clients face to face and over the phone providing various services and support. Detail oriented leader with exceptional multi tasking skills. Currently a work from home agent excelling at my position with minimal supervision.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Acentra FKA Keystone Peer Review
2022.11 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Store Lead
Ubreakifix/Asurion
2009.10 - 2022.09
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Ensured compliance with company policies and procedures, leading to consistently high audit scores.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
Customer Service Rep
Teleperformance
2006.06 - 2009.08
- Inbound call center employee with different roles such as team leader responsible for training and development of employees
- Responded to customer requests for products, services, and company information.
- Escalation management of harder customer issues providing resolutions and support
- Over the phone technical customer troubleshooting and triage
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Freelance Event Organizer
Self-employeed
2003.01 - 2006.05
- Responsible for talking with entertainment venues promoting up and coming musical artist and negotiating deals on behalf of talent and handling inquiries over the phone as well for said talent
- Developed creative event concepts, resulting in memorable experiences for attendees.
- Delivered exceptional results by handling multiple projects simultaneously, demonstrating excellent time management skills.
- Enhanced the overall attendee experience with meticulous attention to detail in all aspects of event planning and execution.
Education
High School Diploma -
Westbury High School
Old Westbury, NYNo Degree - Computer Networking
Suburban Technical School
Hempstead, NYSkills
- Fluent in
- Microsoft office apps and Windows OS as well as MAC OS for Apple. Expert in multi tasking and data entry. Excel in issue resolution and strategic planning and well versed in operational management
- Data Collection
- Data Entry
- Complaint Resolution
- Problem-Solving Abilities
- Call Triaging
Timeline
Customer Service Representative
Acentra FKA Keystone Peer Review
2022.11 - Current
Store Lead
Ubreakifix/Asurion
2009.10 - 2022.09
Customer Service Rep
Teleperformance
2006.06 - 2009.08
Freelance Event Organizer
Self-employeed
2003.01 - 2006.05
High School Diploma -
Westbury High School
No Degree - Computer Networking
Suburban Technical School
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