Tableau
JOSHUA BERGMAN
Richmond,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
EQUIP OPERATIONS MANAGER
GALLS LLC
Lexington, KY
01.2020 - 05.2023
- Department head for all aspects of B2B sales solutions
- In 2020 created and launched new customer onboarding team specializing in working with customers to implement new online purchasing programs with Galls
- Trained and created Onboarding processes based on waterfall project management using gantt charts to ensure successful launch of new B2B online customer programs
- Served as Product Manager/Owner for B2B system working directly with developers to create new customer UX and system functionality
- Used Tableau and proprietary system reporting to create metric reporting to gauge sales results and operational efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time with Customer Onboarding process.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Team Leader
EQUIP AND B2B TEAM LEADER GALLS LLC
Lexington, KY
01.2018 - 01.2020
- For three different teams supporting sales and maintenance of custom web solutions for Law Enforcement
- Oversaw operations of 8000+ urls that generated 100+ million dollars in revenue per year
- Spearheaded creation of internal ticket system handling maintenance requests for current websites in organization increasing transparency and communication with sales team
- Also developed new metrics and reporting with ticket systems to improve management of system maintenance group
- Ran lead of project management for system and customer integration for acquired customers throughout the country
- Managed workflow and resources ensuring completion of tasks by deadline dates
- Created workflow management process for integration process to track team travel, tasks / project load, and resource need to complete integration of acquired businesses customer database
- Experience in using Value Stream Mapping and Lean principles in order to improve processes.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
SENIOR ACCOUNT MANAGER
GALLS LLC
Lexington, KY
01.2004 - 01.2018
- Managed territory of over $4 million in sales annually with number of large contracts with Local and State law enforcement.
- Driven growth year after year by growing existing accounts and adding new accounts through B2B web solution presentations and presenting superior value to customer.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Education
Bachelor of Science - POLITICAL SCIENCE
UNIVERSITY OF KENTUCKY
06.2004 - 2004.06
Skills
Project Management
Accomplishments
- Supervised team of 20+ staff members.
- Presented with the Galls Results Award for developing new customer interface that created a 25% increase in sales capacity by automating tasks that were previously sent to the sales team.
- Managed partnership with 3rd Party Developers and was in charge of B2B development thread.
- Used Tableau and other data sources to create reporting metrics
Software
Microsoft Excel
Microsoft Access
HTML
Certification
Discipline Agile Scrum Master, Project Management Institute
Timeline
Discipline Agile Scrum Master, Project Management Institute
04-2023
4 Essential Roles of Leadership, Franklin Covey
11-2022
EQUIP OPERATIONS MANAGER
GALLS LLC
01.2020 - 05.2023
Team Leader
EQUIP AND B2B TEAM LEADER GALLS LLC
01.2018 - 01.2020
Bachelor of Science - POLITICAL SCIENCE
UNIVERSITY OF KENTUCKY
06.2004 - 2004.06
SENIOR ACCOUNT MANAGER
GALLS LLC
01.2004 - 01.2018