JOSHUA BERMUDEZ

• Resolved guests complaints while maintaining positive customer environment.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.

• Prep breakfast for club members and staff maintained positive relationships with members.

• Checked each food item for freshness and provided feedback to kitchen supervisor for removal
• Maintained well-stocked stations with supplies and spices for maximum productivity
• Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
• Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
• Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.

• Ensured personnel safety, kitchen sanitation and proper food handling or storage
• Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness
• Operated all kitchen equipment adeptly
• Removed discontinued, old and slow-moving items from shelves
• Worked closely with the chef to provide tasty options for guests with food allergies or intolerance
• Affected quick resolutions to customer problems and brought in management when needed
• Stocked and maintained cleanliness of stations
• Adhered to safe work practices.

• Maintained a neat, orderly and safe work space
• Responded to customer requests and directed to merchandise
• Notified management of security, vandalism and theft concerns
• Greeted customers and showed them where to find requested products
• Removed all debris and packaging from boxes and disposed of them properly
• Kept work areas clean, neat and organized for maximum productivity.