Joshua Berner

• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Trained and mentored new employees on company policies, procedures, and customer service standards
• Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
• Conducted regular performance evaluations for team members, providing constructive feedback for improvement
• Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
• Developed strong relationships with customers through exceptional service delivery and personalized assistance
• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies based on findings
• Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness
• Collaborated with visual merchandisers to create visually appealing displays that increased customer engagement
• Conducted regular store audits to ensure compliance with company standards and policies
• Served as acting store manager during periods of absence or vacation

• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Trained and mentored new employees on company policies, procedures, and customer service standards
• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
• Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
• Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
• Conducted regular performance evaluations for team members, providing constructive feedback for improvement
• Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
• Developed strong relationships with customers through exceptional service delivery and personalized assistance
• Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness
• Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct
• Developed strong vendor relationships resulting in improved product availability
• Served as acting store manager during periods of absence or vacation

Responsible for growing the business on the DIY side as well as the commercial side. Responsible for hiring and coaching of any new and current employees. Making sure all planograms and pricing is completed daily. Responsible for the overall P&L of the location.

• Implemented strategic initiatives to drive revenue growth and customer satisfaction.
• Directed daily operations to enhance efficiency and service quality.

Responsible for hiring, training, and coaching all employees. Responsible for the everyday operation of the store.

• Managed daily operations, including scheduling, inventory management, and customer service
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

Responsible for receiving product and ensures that aisles/freezers and refrigerators are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided. Responsible for

$500,000 a week in sales. Responsible for training and coaching current and new employees. Currently the Receiving manager responsible for everything that comes in or out of the building. Have at one point or another managed every department in the store.

Responsibilities

Sales, and upselling to customers. Ensure that other reps are doing the same. Assist the store manager in the everyday operations of the store.

• Led daily operations to enhance store efficiency and customer satisfaction.
• Trained and mentored staff to improve performance and team cohesion.
• Developed and implemented inventory management systems to minimize stock discrepancies.
• Analyzed sales trends to optimize product placement and promotional strategies.
• Responsible for all aspects of the store. Drive sales, customer service, lottery management, cash management, inventory management, food service. Responsible for $1.2 million in annual sales.

Direct report to District Store Manager, responsible for operations of $500,000 retail store. Responsible for 4 employees and delegating workload tasks. Initial inventory shortage improvements within 30 days of being in position.