Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Joshua Berrios

Bethlehem,Pa

Summary

To obtain an entry level position where my analytical strengths and physical skills can be utilized.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Amazon
Allentown , PA
05.2024 - Current
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.

Audio Engineer

Studio 6 & 5estrella Studios
Allentown/Bethlehem, PA
01.2021 - Current
  • Collaborated with producers and directors to identify creative solutions to technical challenges during production sessions.
  • Monitored audio levels during recording sessions to maintain optimal signal strength throughout the process.
  • Conducted sound checks for live performances, ensuring that the system was properly calibrated.
  • Edited and mixed recordings to create desired sound effects using digital audio workstations.

Package Handler

UPS
Bethlehem, PA
10.2022 - 01.2023
  • Maintained accurate inventory records of incoming and outgoing shipments.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Organized packages according to type, size, destination, and other specifications.

Warehouse packer

Zulily
Bethlehem
01.2021 - 01.2022
  • Inspected finished product packaging for quality assurance before sending out orders.
  • Maintained a safe work environment by adhering to safety regulations at all times.
  • Used handheld scanners to track inventory movement within the warehouse system.
  • Labeled boxes, containers, and pallets for shipment purposes.

Customer Service Representative

Optum Rx
Allentown, PA
01.2019 - 08.2020
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Customer Service Associate

Wawa
Bethlehem, PA
04.2017 - 06.2019
  • Handled cash register operations accurately during peak times.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.

Cook

KFC
Bethlehem, PA
01.2017 - 04.2017
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Adhered to food safety standards when storing and preparing foods.

Education

Associates Degree - Business Administration

Northampton Community College
05.2019

High school diploma -

Liberty High School
01.2016

Skills

  • Equipment Operation
  • Dispatch Communication
  • Vehicle Maintenance
  • Payment Collection
  • Pallet jack and hand truck operation
  • Safe Driver Training
  • Data Entry
  • Call Center Operations

Accomplishments

  • Operated vehicles for delivery while following safety guidlines.
  • Able to work well in a team setting, as well as independently.
  • Trained/educated new staff members in accordance to company policies.
  • Served as main contact for all customer service issues and complaints.
  • Able to balance full time school and full time work while maintaining proficient grades.
  • Cash handling and daily balance of cash registers and credit card machines.
  • Participated in activities designed to improve customer satisfaction and sales performance.
  • Ensured service delivered to customers met contractual sales goals and other key performance indicators.
  • Contributed ideas on ways to resolve issues to better service the customer and improve productivity.
  • Improved customer satisfaction and loyalty by building strong relationships with customer accounts.
  • Provided quotes to prospective clients.
  • Worked with providers.

References

  • Jessica Stulec, Assistant General Manager, Wawa
  • Ileana Maldonado, Supervisor Accounts Receivable, Lehigh Valley Health Network

Timeline

Delivery Driver

Amazon
05.2024 - Current

Package Handler

UPS
10.2022 - 01.2023

Audio Engineer

Studio 6 & 5estrella Studios
01.2021 - Current

Warehouse packer

Zulily
01.2021 - 01.2022

Customer Service Representative

Optum Rx
01.2019 - 08.2020

Customer Service Associate

Wawa
04.2017 - 06.2019

Cook

KFC
01.2017 - 04.2017

Associates Degree - Business Administration

Northampton Community College

High school diploma -

Liberty High School
Joshua Berrios