Joshua Berrios
Bethlehem,Pa
Summary
To obtain an entry level position where my analytical strengths and physical skills can be utilized.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Allentown , PA
05.2024 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Audio Engineer
Studio 6 & 5estrella Studios
Allentown/Bethlehem, PA
01.2021 - Current
- Collaborated with producers and directors to identify creative solutions to technical challenges during production sessions.
- Monitored audio levels during recording sessions to maintain optimal signal strength throughout the process.
- Conducted sound checks for live performances, ensuring that the system was properly calibrated.
- Edited and mixed recordings to create desired sound effects using digital audio workstations.
Package Handler
UPS
Bethlehem, PA
10.2022 - 01.2023
- Maintained accurate inventory records of incoming and outgoing shipments.
- Checked all outgoing shipments to ensure accuracy of contents.
- Organized packages according to type, size, destination, and other specifications.
Warehouse packer
Zulily
Bethlehem
01.2021 - 01.2022
- Inspected finished product packaging for quality assurance before sending out orders.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Used handheld scanners to track inventory movement within the warehouse system.
- Labeled boxes, containers, and pallets for shipment purposes.
Customer Service Representative
Optum Rx
Allentown, PA
01.2019 - 08.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Associate
Wawa
Bethlehem, PA
04.2017 - 06.2019
- Handled cash register operations accurately during peak times.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
Cook
KFC
Bethlehem, PA
01.2017 - 04.2017
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Adhered to food safety standards when storing and preparing foods.
Education
Associates Degree - Business Administration
Northampton Community College
05.2019
High school diploma -
Liberty High School
01.2016
Skills
- Equipment Operation
- Dispatch Communication
- Vehicle Maintenance
- Payment Collection
- Pallet jack and hand truck operation
- Safe Driver Training
- Data Entry
- Call Center Operations
Accomplishments
- Operated vehicles for delivery while following safety guidlines.
- Able to work well in a team setting, as well as independently.
- Trained/educated new staff members in accordance to company policies.
- Served as main contact for all customer service issues and complaints.
- Able to balance full time school and full time work while maintaining proficient grades.
- Cash handling and daily balance of cash registers and credit card machines.
- Participated in activities designed to improve customer satisfaction and sales performance.
- Ensured service delivered to customers met contractual sales goals and other key performance indicators.
- Contributed ideas on ways to resolve issues to better service the customer and improve productivity.
- Improved customer satisfaction and loyalty by building strong relationships with customer accounts.
- Provided quotes to prospective clients.
- Worked with providers.
References
- Jessica Stulec, Assistant General Manager, Wawa
- Ileana Maldonado, Supervisor Accounts Receivable, Lehigh Valley Health Network
Timeline
Delivery Driver
Amazon
05.2024 - Current
Package Handler
UPS
10.2022 - 01.2023
Audio Engineer
Studio 6 & 5estrella Studios
01.2021 - Current
Warehouse packer
Zulily
01.2021 - 01.2022
Customer Service Representative
Optum Rx
01.2019 - 08.2020
Customer Service Associate
Wawa
04.2017 - 06.2019
Cook
KFC
01.2017 - 04.2017
Associates Degree - Business Administration
Northampton Community College
High school diploma -
Liberty High School