Joshua Bickle
Conroe,TX
Summary
Customer-oriented Sales professional experienced in acquiring new business and increasing revenue. Considered a valuable asset to any sales organization. Skilled in networking, negotiation and delivering exceptional service that goes beyond the customers expectations. Strategic planner and problem solver.
Overview
10
10
years of professional experience
Work History
Director of Inside Sales
Go Expedi
Houston, TX
12.2018 - 01.2024
- Inspire and foster a high-performing sales culture.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Provided leadership in forecasting, budgeting, planning, staffing decisions and resource allocation.
- Created and managed inside sales team of 10 personnel with focus on training, performance management, and career development.
- Created and Trained trackable quoting system. (Our company did not have one before I created it)
- Started with company as an entry level sales trainee and promoted to director in less than 2 years.
- Established key performance metrics to measure success of sales staff including call volume, conversion rate, and average order size.
- Developed and implemented strategies to increase sales revenue, customer loyalty, and market share.
- Assisted in developing strategic partnerships and alliances that expand product and service offerings into new markets.
Inside Sales Manager
Lone Star Emergency Group
Spring, TX
01.2017 - 12.2018
- Created and developed inside sales department for the Texas Region.
- Increased parts sales by 200%
- Developed processes and procedures for optimal efficiency for parts sales.
- Key partner for the development of ERP/CRM system utilized by service techs and outside sales.
- Developed and managed inventory warehouse layout
- Managed inventory counts. 99.5% inventory accuracy without the use of QR and or Barcodes.
Service Manager
Northside Imports Houston
Spring, TX
09.2013 - 01.2017
- Promoted from Master Technician to Service Manager within the first year and viewed as a leader within the dealership.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Collaborated with customers to offer solutions to service needs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and trained new employees to meet job requirements.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Education
Associates Degree - Automotive Engineering Technology
WyoTech
Blairsville, PA03.2008
Associates Degree - Applied Service Management
Wyotech
Blairsville, PA03.2008
Skills
- Problem-Solving
- Customer Service
- Sales Quota Management
- Relationship Building
- Decision Making
- Problem Solving
- Detail-Oriented
- Customer Complaint Resolution
- Time Management
- Sales Development
- Sales Tracking
- Teamwork
Timeline
Director of Inside Sales
Go Expedi
12.2018 - 01.2024
Inside Sales Manager
Lone Star Emergency Group
01.2017 - 12.2018
Service Manager
Northside Imports Houston
09.2013 - 01.2017
Associates Degree - Automotive Engineering Technology
WyoTech
Associates Degree - Applied Service Management
Wyotech
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