Joshua Billet
Phoenix,AZ
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Licensed in Arizona.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Director
Gardens At Ocotillo Senior Living
10.2023 - 03.2024
- Maintained P&L and shouldered corporate fiscal responsibility.
- Established and maintained strong relationships with residents, vendors and strategic partners.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Provided professional services and support in a dynamic work environment.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Increased occupancy from 70% to 83%.
Executive Director in Training/Director of Restaurant Operations
McDowell Village
06.2022 - 10.2023
- Relaunched the entire dining experience for residents, and guests alike
- Switched from hand-written tickets to a Point of Sale system
- Created and launched a brand new menu
- Improved guest satisfaction from 87% to 91% in a short time
- Helped create and manage budgets for the dining services department
- Oversee daily operations, and resolve any issues or resident complaints in a timely manner
- Active Manager on Duty during the weekend, responsible for all daily reports and resolving any and all resident issues while the Executive Director is away
- Assisted with Tours, and Marketing Events.
Group Home Manager
Caring Homes
03.2022 - 08.2023
- Oversaw two group homes in the greater phoenix area
- 0 deficiencies on our annual inspections from the Department of Health Services
- Trained new caregivers and med techs for each home
- Assisted with the book keeping and finances of Caring Homes Business
- Helped provide structure for the owner/operator for her homes
- Completed weekly walkthroughs with staff and trained staff on updated practices and policies
- Increased staff retention by 40% YoY while reducing operating costs of both homes.
Dining Facilities Supervisor
LivGenerations
01.2020 - 06.2022
- Responsible for managing and training dining services employees in customer service, bartending, and inventory forecasting and management
- Supervise all meal periods in multiple dining room venues with different clientele
- Responsible for producing schedules that adhered budgetary guidelines and provided adequate staffing during peak times
- Produce P&L, Budget Vs Actual, Inventory, Sales vs Staffing reports using Microsoft Office
- Oversee operations (staffing, directing meal service, addressing resident needs) and quickly resolve issues
- Manage small to large catering events for residents and corporate events
- Work with facility management and resident health teams to create and implement COVID 19 guidelines for service and deliveries
- Forecast and order inventory based on upcoming menus and expected item demand.
Dining Facilities Manager
Maravilla
06.2016 - 02.2020
- Responsible for training new hires, overseeing operations, and promptly resolving issues
- Maintained resident relations, while adapting to dietary needs, complied with health and sanitation practices and procedures
- Hosted and trained staff for large scale catering events (200+ people).
Bartender/Catering
The Scottsdale Plaza Resort
08.2015 - 05.2016
- Engaged with new and returning patrons at the bar within the resort, typically receiving 2x the tips of other bartenders
- Served alcoholic beverages and food to patrons during high-volume shifts
- Worked independently on a team that catered 600+ person events.
Server/Bartender
Arriba Mexican Grill
02.2014 - 08.2015
- Waited tables, took payments from customers, and gave quick and accurate and change back to the customers
- Recommended and helped customers select menu items based on their tastes and dietary requirements
- Informed customers about sales and promotions in a friendly and engaging manner
- Trained new employees on company customer service policies and service level standards.
Senior Asst. Manager
IHOP
10.2009 - 01.2014
- Started off as a server, and was promoted to manager within 2 years, held the position of Sr
- Assistant General Manager for 3 years
- Helped start a Christmas foundation within IHOP that gave 1 employee per store financial assistance for Christmas, within two years it was implemented within the entire franchise
- Responsible for training for new hires, future managers, and for Servsafe Certification
- Worked closely with the District Manager to increase sales at our location for 3 constant years, growing revenue by 2% per year for our region, above company average of 1.5%.
Education
High School Diploma -
Sandra Day O'connor High School
Glendale, AZ05.2005
Skills
- Operational planning
- Marketing and Advertising
- Goal Setting
- Business Management
- Leadership Development
- Compliance and regulations
- Community Engagement
- Resident satisfaction
- Policies and Procedures
Bottom Line
Motivated customer service-oriented manager, talented at leading teams to achieve short-term goals, such as; improving customer satisfaction by 10% within 3 months, creating an environment employees can thrive in, fostering a sense of creativity in meeting customer needs and adapting to changing tastes and dietary requests. Skillful communicator who effectively collaborates with vendors, customers, and management to support company initiatives and achieve business goals.
Certification
- Licensed Director of Assisted Living - Current since 2022
- CPR & First Aid - Current since 2014
- Serve Safe Certified 2023 - 2028
Timeline
Executive Director
Gardens At Ocotillo Senior Living
10.2023 - 03.2024
Executive Director in Training/Director of Restaurant Operations
McDowell Village
06.2022 - 10.2023
Group Home Manager
Caring Homes
03.2022 - 08.2023
Dining Facilities Supervisor
LivGenerations
01.2020 - 06.2022
Dining Facilities Manager
Maravilla
06.2016 - 02.2020
Bartender/Catering
The Scottsdale Plaza Resort
08.2015 - 05.2016
Server/Bartender
Arriba Mexican Grill
02.2014 - 08.2015
Senior Asst. Manager
IHOP
10.2009 - 01.2014
High School Diploma -
Sandra Day O'connor High School