Joshua Black
Hixson,TN
Summary
With 20 years of experience in fleet-oriented businesses, adept at optimizing shop and installation locations to achieve maximum market potential. Skilled in identifying barriers hindering goal achievement and customer retention. Proficient in reviewing P&L statements to identify overspending or under-earning, improving staff efficiency and quality, ensuring availability of necessary tools, and staying updated with state and local regulations.
Overview
20
20
years of professional experience
Work History
Shop Manager
U-Haul International
Memphis, TN
09.2022 - 03.2024
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Ensured compliance with all relevant health, safety and security regulations.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Scheduled staff shifts according to business needs.
- Improved cost control and staff efficiency to maximize profitability.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented strategies to increase productivity and profitability of the shop.
Marketing Company President
U-Haul International
Memphis, TN
01.2021 - 09.2022
- Developed company-wide strategies to increase profitability and efficiency.
- Directed the creation of short-term and long-term goals for the organization.
- Approved budgets, investments, and expenditures.
- Reviewed financial statements and performance metrics regularly.
- Provided leadership in times of crisis or major changes.
- Established effective communication channels between management and staff.
- Initiated cost reduction programs to maximize profits while minimizing expenses.
- Negotiated key partnerships with vendors, suppliers, distributors.
- Developed and executed strategic business plan to attain assigned metrics.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Hired, trained, and mentored staff members to maximize productivity.
- Signed and approved budgets for new funding and program initiatives.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
Moving Center General Manager
U-Haul International
Farragut, TN
05.2004 - 01.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Some College (No Degree) - Chemistry
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Employee Management and Scheduling
- Invoicing
- POS Systems
- Recruitment and hiring
- Policy Enforcement
- Customer Service
- Inventory Management
- Sales Tracking
- Employee Development
- Quality Assurance
- Revenue Generation and Cost Control
- Vendor Management
- P&L Management
- Excellent Communication
- Profit and loss accountability
- Staff Management
- Performance Evaluation and Monitoring
- Regulatory Compliance
Affiliations
I am a husband and also a father to three amazing children. My hobbies include auto, appliance, and electronic repair. I am an avid science fiction reader.
Timeline
Shop Manager
U-Haul International
09.2022 - 03.2024
Marketing Company President
U-Haul International
01.2021 - 09.2022
Moving Center General Manager
U-Haul International
05.2004 - 01.2021
Some College (No Degree) - Chemistry
The University of Tennessee - Knoxville