Joshua Blanchard
Lexington,KY
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Walgreens
01.2021 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Furniture Sales Associate
Big Lots
06.2019 - 01.2021
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Displayed past designs and purchases to new clients to assist with creative process.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Communicated with clients to find and design layout best suited for client needs and location.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Customer Service Representative
JCPenney
10.2009 - 06.2011
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided primary customer support to internal and external customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Applied Science - Human Services
Bluegrass Community And Technical College
Lexington, KY05.2017
Associate of Arts - Human Services
Bluegrass Community And Technical College
Lexington, KY05.2017
Skills
- Documentation
- Sales Quota Achievement
- Problem-solving abilities
- Consultative Sales
- Shipping procedures understanding
- Understanding Customer Needs
- Retail store support
- Multi-Line Phone Systems
- Critical Thinking
- Customer Education
- Calm and Professional Under Pressure
- Work Prioritization
- Customer satisfaction measurement
- Problem Resolution
- Active Listening
- Conflict Resolution
- Teamwork and Collaboration
- Staff Training
Timeline
Customer Service Representative
Walgreens
01.2021 - Current
Furniture Sales Associate
Big Lots
06.2019 - 01.2021
Customer Service Representative
JCPenney
10.2009 - 06.2011
Associate of Applied Science - Human Services
Bluegrass Community And Technical College
Associate of Arts - Human Services
Bluegrass Community And Technical College