Joshua Blankenship
Product Specialist / Sales Consultant
Fresno,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Product Specialist
DGDG Stevens Creek Hyundai
2021.01 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed CRM to secure customer satisfaction and repeat business.
- Maintained current knowledge of evolving changes in marketplace.
- Sold 20+ Cars per month on average
- Awarded Product Specialist of the Year for 2022
Sales Consultant
Sunnyvale Volkswagen
2019.03 - 2021.01
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Oversaw daily outbound calls to identify services that address primary needs.
Warehouse Supervisor
Canteen Vending Services
2013.03 - 2019.03
- Completed daily operations on time and maintained high standards of accuracy.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Education
Certificate of Proficiency (CHSPE) -
Adrian Wilcox High School
Santa Clara, CASkills
- Mastery of Data Collection
- Product and Service Sales
- Customer Engagement Strategies
- Product Demonstrations and Presentations
- Outstanding Interpersonal Skills
- Collaborative Team Player
- Customer Communication and Empathy
- Analytical and Methodical
- Friendly and Patient
Certifications and Awards
VEST Certified with Volkswagen
Hyundai Star Certified
Genesis Certified
DGDG Finance Class Graduate
DGDG 2022 Product Specialist of the Year
Timeline
Product Specialist
DGDG Stevens Creek Hyundai
2021.01 - Current
Sales Consultant
Sunnyvale Volkswagen
2019.03 - 2021.01
Warehouse Supervisor
Canteen Vending Services
2013.03 - 2019.03
Certificate of Proficiency (CHSPE) -
Adrian Wilcox High School
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