Joshua Blasi
Piedmont,OK
Summary
Proven people leader seeking an opportunity to continue to develop self and others to reach the next level.
Professional with proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
23
23
years of professional experience
Work History
Paycom Service Supervisor
Paycom Payroll
12.2020 - 05.2025
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Supervisor
Cox Communications
11.2014 - 05.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Directed staff of 15 personnel and managed budget totaling $1200000 annually.
Executive Support
Sprint
01.2009 - 11.2014
- Worked with customers who filed complaints to the BBB and FCC regarding cell service issues/outages
- Used multiple technical readout programs to analyse network performance and impact to specific customers
- Spoke with customers via phone and email to address all concerns
- Negotiated contracts and credits where needed to provide resolutions
- Maintained autonomous schedule and met all deadlines while achieving highest level 3rd party scores - 100 overall positive Net Promotor Score by customers and 3rd party
Assistant General Manager
Hyatt Hotels
02.2002 - 12.2008
- Responsible for interviewing and hiring front desk and housekeeping staff
- Ensure all aspects of operations were staffed and completed daily
- Maintain purchase orders and inventory for hotel needs - housekeeping supplies, food and beverages for cafe, office supplies for front desk
- Complete weekly payroll for hotel staff - 45 employees
- Complete weekly accounts payable/accounts receivable accounting to ensure operational income
- Complete monthly budgeting to ensure profitability to corporate office
Education
Bachelor - Counselling
Heartland Baptist Bible College
Oklahoma City, OK2005
Skills
- Team leader
- Talent developer
- Proficiency in all Microsoft Office Applications
- Training facilitation
- Problem solving
Timeline
Paycom Service Supervisor
Paycom Payroll
12.2020 - 05.2025
Supervisor
Cox Communications
11.2014 - 05.2019
Executive Support
Sprint
01.2009 - 11.2014
Assistant General Manager
Hyatt Hotels
02.2002 - 12.2008
Bachelor - Counselling
Heartland Baptist Bible College
Similar Profiles
Dheeraj GDheeraj G
Software Developer - III at Paycom Payroll LLCSoftware Developer - III at Paycom Payroll LLC
Emily DaveyEmily Davey
Associate Product Manager – International Payroll at Paycom PayrollAssociate Product Manager – International Payroll at Paycom Payroll
Alana TurleyAlana Turley
Tax Specialist at Paycom Payroll LLCTax Specialist at Paycom Payroll LLC
Isabel EscobarIsabel Escobar
Manager at Bonnies Sno ConeManager at Bonnies Sno Cone
Tianna SelbyTianna Selby
Lead Patient Service Representative at OU Health Children's HospitalLead Patient Service Representative at OU Health Children's Hospital