- Avid Reader
- Enjoy participating in basketball for overall physical and mental well-being
- Stand-up Paddleboarding (SUP)
- Woodworking
- Learning new cooking techniques and expanding my culinary skills
- Strategy Games
- I enjoy helping others and giving back to the community
JOSHUA B. MCCLAREN
Spring Hill,KS
Summary
Performance-driven and solutions-minded management professional with a talent for conflict resolution and an articulate communication style. Passionate and results-oriented leader seeking a career to showcase extensive business knowledge. Possesses the ability to advance corporate goals while using a positive approach to coach and motivate a highly diverse team towards success.
Overview
12
12
years of professional experience
Work History
PL Field Property Claims Specialist II
Nationwide
03.2023 - Current
- Investigated insurance claims to determine validity and coverage.
- Analyzed property damage reports, ensuring accurate assessment and resolution of claims.
- Coordinated with adjusters and clients to facilitate smooth claims processing.
- Improved efficiency by streamlining documentation processes.
- Managed claims process, reducing time taken for settlement.
- Reviewed policy terms to ensure compliance with company guidelines.
- Enhanced customer satisfaction with effective communication and timely updates.
- Collaborated with legal teams to address disputes and resolve claims effectively.
- Documented claim details accurately for future reference and audits.
- Provided support to clients during claim settlements, ensuring clarity and understanding.
- Conducted field investigations to gather evidence, supporting claim decisions.
- Enhanced fraud detection by analyzing claim patterns and anomalies.
- Communicated with policyholders to explain coverage and claim procedures.
- Negotiated settlements with involved parties to achieve fair outcomes.
- Utilized industry software for tracking and managing claims efficiently.
- Leveraged strong analytical skills to evaluate complex property damage scenarios, determining optimal solutions for all parties involved.
- Conducted thorough investigations to establish the validity of each claim and prevent potential fraud.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance throughout the claims process.
- Worked closely with legal teams to resolve disputes related to property claims, avoiding costly litigation whenever possible.
Direct Insurance Sales Agent
NSS
01.2022 - 03.2023
- Increased client base by effectively identifying and pursuing new sales opportunities.
- Collaborated with clients to tailor insurance plans for their specific needs and goals.
- Enhanced customer retention by providing exceptional service and maintaining ongoing communication.
- Analyzed client needs to offer appropriate insurance products and solutions.
- Built strong relationships with clients, ensuring satisfaction and fostering trust.
- Developed marketing strategies to reach potential clients and boost sales.
- Improved policy renewals by consistently following up with existing clients.
- Coordinated with underwriters to negotiate terms and conditions of insurance policies.
- Delivered informative presentations to educate clients on available insurance options.
- Increased revenue with strategic upselling of additional insurance products.
- Demonstrated expertise in various insurance products to address diverse client needs.
- Recognized for exceeding sales targets and achieving top performance metrics.
- Utilized CRM software to track client interactions and manage sales pipeline efficiently.
- Maintained up-to-date knowledge of industry trends and regulatory changes.
- Provided training for junior sales agents to enhance team performance and knowledge.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Owner
Just Joshin' Handyman Services
03.2019 - 02.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Licensed Insurance Retention Agent
Nationwide Insurance
04.2018 - 02.2019
- Enhanced customer loyalty by addressing concerns and ensuring satisfaction.
- Developed personalized retention strategies to improve customer retention.
- Improved client engagement with tailored communication plans.
- Resolved customer inquiries to enhance satisfaction and retention rates.
- Improved customer relations, utilizing effective communication and problem-solving skills.
- Collaborated with sales teams to identify at-risk customers and develop retention plans.
- Enhanced customer satisfaction by providing exceptional support and service.
- Identified opportunities for retention improvements through customer feedback analysis.
- Strengthened customer relationships with personalized follow-up communications.
- Fostered a positive customer experience to increase loyalty and retention.
- Utilized CRM tools to track and enhance customer retention efforts.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
Operations General Manager
Buffalo Wild Wings
08.2015 - 08.2017
- Advise all departments including food and beverage operations, service, hospitality, and training
- Established partnerships with external stakeholders to promote company growth and expand industry connections.
- Cultivated strong relationships with key industry influencers shaping favorable public perceptions driving brand recognition.
- Challenge all departments to achieve goals and maintain Operational Excellence
- Ensure financial targets are being met and appropriate accounting procedures are being followed consistently
- Audit sales forecasts and results on a daily/weekly basis, adjusting to exceed company targets
- Decrease in Cost of Goods KPI's by 50% quarterly
- Generate an additional 5% profitability in flow through
- Submit weekly financial reports to Regional Manager highlighting KPI's
- Develop a diverse team from original positions into WCT's (trainers) and Shift Leads
- Maximize results for a metrics driven goal in food and alcohol cost of goods
- Implement and deliver training programs for management and hourly team members
- Measure the effectiveness of training programs and adjust to streamline training for maximum efficacy
- Reduce employee turnover through positive engagement and increase retention by 112% over a 12 month period
- Partner closely with the general manager, regional manager, and marketing teams to execute programming, marketing plans, sales and pricing strategies
- Recognize potential hazards and reduce liability to maintain a safe and healthy work environment Ensuring compliance with state and local regulatory organizations, including Metro Health, HACCP and TABC
General Manager
Monster Flooring Sale
11.2014 - 06.2015
- Oversee daily operations of a wholesale flooring retail store
- Drive sales, prospect new clients and increase volume per sale through knowledge of products
- Coordinate delivery, and installation of all flooring materials
- Network and negotiate contractual terms with local contractors and subcontractors
- Accountable for monthly inventory
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Project Manager
Patrick Williams Construction
11.2013 - 10.2014
- Recruit and develop new employees for chip seal and road repair crew
- Operate various equipment including, but not limited to, Front loader, back hoe, skid steer, pad foot roller, Chip spreader, water truck, motor grader
- Working knowledge of surveying equipment
- Assessed and planned the development of a 3500 ft runway for a natural gas operation in Tilden, TX
- General maintenance on heavy machinery
Purchasing Agent
Forum Energy Technologies
11.2012 - 10.2013
- Maintain safety standards, and identify potential safety hazards
- Pull production orders, and verify part quality and quantity
- Operate stand-up & sit down forklifts with efficiency
- General carpentry, i.e., build customized pallets & crates
- Maintain records of non-compliant materials
- Ensure certified orders have required traceability
Skills
- Property claims
- Claims management
- Property assessment
- Damage evaluation
- Claims processing
- Policy interpretation
- Negotiation skills
- Customer communication
- Conflict resolution
- Data analysis
- Risk assessment
- Problem solving
Interests
Awards Recognitions
- 2022 PODS Class DWP sales leader
- 2022 PODS Class most policies written
- 2022 PODS Class most PAK binds written
- 2022 PODS Class most P1's written
- 2022 Core4 multiple top 5 daily sales recognitions
- 2022 Excel Program Member
- 2009 WOAI Channel 4 Blue Plate Award winner for Zero Demerit Health Inspection
- Nationally recognized for guest loyalty, and same store sales increase
- 2009 Silver Sales Award winner for achieving $3 million in sales
- 2009 Grand Prix Award winner
Timeline
PL Field Property Claims Specialist II
Nationwide
03.2023 - Current
Direct Insurance Sales Agent
NSS
01.2022 - 03.2023
Owner
Just Joshin' Handyman Services
03.2019 - 02.2022
Licensed Insurance Retention Agent
Nationwide Insurance
04.2018 - 02.2019
Operations General Manager
Buffalo Wild Wings
08.2015 - 08.2017
General Manager
Monster Flooring Sale
11.2014 - 06.2015
Project Manager
Patrick Williams Construction
11.2013 - 10.2014
Purchasing Agent
Forum Energy Technologies
11.2012 - 10.2013
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