Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Bolt

Customer Satisfaction
Las Vegas,NV

Summary

Proven leader and operations expert. Elevated customer satisfaction by 30% at Starbucks
through effective team management and exceptional service. Skilled in cash handling,
problem solving, and mentoring. My CompTIA A+ Certification has provided me with
knowledge of Active Directory, Windows, Linux, and MacOS systems. As well as Malware
Removal, and Software/Hardware Troubleshooting.

Overview

5
5

Years of working experience

Work History

Shift Supervisor

Starbucks
Las Vegas, NV
11.2021 - Current
  • Responsible for leading a team of employees through daily operations, while making meaningful connections with customers.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Cash management, Inventory management, Managing the alarm system, Locking/unlocking the store.
  • I helped contribute to a 30% increase in customer satisfaction in my first month, and I received a quarterly excellence award for consistently going above and beyond.

Courtesy Clerk

Smiths Food And Drug
Henderson, Nevada
12.2020 - 11.2021
  • Escorted customers to desired merchandise location.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.

Education

GED -

Home Schooled
Henderson, NV
08.2019 - 05.2022

Skills

  • Safety reviews
  • Operations management
  • Cash handling
  • Training and mentoring
  • Helpdesk services
  • Network troubleshooting
  • Active directory
  • Security technologies

Certification

CompTIA A+ Certification - 08/25

Timeline

Shift Supervisor

Starbucks
11.2021 - Current

Courtesy Clerk

Smiths Food And Drug
12.2020 - 11.2021

GED -

Home Schooled
08.2019 - 05.2022

Similar Profiles

CREATE PROFILE
Joshua BoltCustomer Satisfaction