Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Bolt

Customer Satisfaction
Las Vegas,NV

Summary

Proven leader and operations expert, I elevated customer satisfaction by 30% at Starbucks through effective team management and exceptional service. Skilled in Problem-Solving, Training and Communicating. I have Obtained a CompTIA A+ Certificate, and I am proficient in both Physical and Network technologies.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
La Veta, NV
11.2021 - Current
  • Responsible for leading a team of employees through daily operations, while making meaningful connections with customers.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Cash management, Inventory management, Managing the alarm system, Locking/unlocking the store.
  • I helped contribute to a 30% increase in customer satisfaction in my first month, and I received a quarterly excellence award for consistently going above and beyond.

Courtesy Clerk

Smiths Food And Drug
Henderson, Nevada
12.2020 - 11.2021
  • Escorted customers to desired merchandise location.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.

Education

High School Diploma -

Coronado High School
Henderson, NV
05-2022

Skills

  • Critical thinking and problem-solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Oral and written communications skills
  • Troubleshooting and diagnosis
  • Network support
  • User access support
  • Operating systems

Certification

CompTIA A+ Certification

Timeline

Shift Supervisor

Starbucks
11.2021 - Current

Courtesy Clerk

Smiths Food And Drug
12.2020 - 11.2021

High School Diploma -

Coronado High School

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Joshua BoltCustomer Satisfaction