Joshua Bonie

• Enhanced network performance through robust infrastructure solutions, minimizing downtime.
• Collaborated with cross-functional global teams to develop streamlined network strategies.
• Configured, installed, and upgraded hardware, devices, and software for efficient employee workstations.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

- IT Systems Specialist - General Contract

• Streamlined project completion by fostering effective communication among team members and stakeholders.
• Optimized IT infrastructure performance by conducting thorough analyses of system requirements and recommending strategic upgrades.
  

- I.T. Manager - Hotel Contract 6 Months

• Oversaw comprehensive IT systems, including hardware (servers, PCs, cabling) and software (CRM, POS, door locks, cameras).
• Achieved improved system functionality and reliability during the tenure.
  

- T-Mobile Store Renovation Projects

• Spearheaded security updates for phones, tablets, watches, and implemented advanced networking enhancements.
• Contributed to the modernization and security of T-Mobile store environments.
  

- Tier 3 Engineer - MSP Contract 6 Months

• Collaborated with an MSP to successfully onboard 3 new clients and manage 475 office locations.
• Resolved a diverse range of technical issues across multiple systems, applications and time zones.

• Maintained positive customer interactions, addressing inquiries and complaints professionally.
• Verified accuracy of deliveries against order forms, demonstrating attention to detail.
• Operated vehicles safely in congested areas, adhering to traffic rules.
• Worked flexible hours, including holidays and busy periods, to meet customer demands.
  

• Created new recipes, boosting sales by 21%.
• Planned seasonal menu additions for promotional success.
• Oversaw scheduling, inventory, and supply ordering.
• Proactively restocked items to maintain kitchen efficiency.

• Streamlined data collection and processing methodologies to enhance intelligence analysis.
• Identified potential threats through comprehensive research on global events and trends.
• Used analytical tools for effective pattern recognition and trend forecasting.
• Supported decision-makers with timely, accurate, and relevant threat assessments.