Joshua Booker
Beaumont,TX
Summary
Accomplished Lead Shop Tech at GTAuto Pros, adept in mechanical troubleshooting and team management. Spearheaded process improvements, significantly enhancing production efficiency and customer satisfaction. Mentored junior technicians, leveraging mentoring abilities and electrical systems expertise. Achieved notable revenue growth through strategic upselling and resource allocation.
Overview
18
18
years of professional experience
Work History
Lead Shop Tech
GTAuto Pros
Beaumont, TX
04.2024 - Current
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring clear communication with clients throughout the repair process.
- Initiated process improvements that resulted in reduced equipment downtime, leading to increased production output levels.
- Continuously updated technical knowledge through industry seminars, workshops, and certifications to stay current with industry trends and best practices.
- Proactively addressed potential bottlenecks in the workflow process by identifying areas for improvement and implementing solutions accordingly.
- Exceeded revenue targets by upselling additional services to customers based on thorough assessments of their needs.
- Efficiently allocated resources such as personnel, equipment, and materials to optimize project timelines and meet budget constraints.
- Mentored junior technicians, sharing best practices and technical expertise to enhance their professional development.
Lead Shop Technician
Bookz Auto Trendz
Beaumont, TX
06.2020 - Current
- Exceeded revenue targets by upselling additional services to customers based on thorough assessments of their needs.
- Reduced rework incidents by instituting strict quality control measures, ensuring all work met or exceeded company standards.
- Efficiently allocated resources such as personnel, equipment, and materials to optimize project timelines and meet budget constraints.
- Initiated process improvements that resulted in reduced equipment downtime, leading to increased production output levels.
- Increased customer satisfaction by delivering high-quality repairs and maintenance services within agreed timeframes.
Shop Technician
Elite Auto Shield
Lumberton, TX
10.2018 - 01.2020
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Repaired parts, components and assemblies to correct malfunctions.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
Automotive Window Tinter
Ztech Auto Care
Beaumont, TX
03.2015 - 04.2018
- Improved customer satisfaction by providing timely and accurate automotive window tinting services.
- Maintained proper documentation of each completed project, including client information, materials used, and job specifications.
- Met challenging timelines consistently by efficiently managing multiple projects simultaneously without compromising quality standards.
- Assisted in growing the company''s clientele base through positive word-of-mouth referrals from satisfied customers.
Education
High School Diploma -
Richard Milburn Academy
Beaumont, TX05.2007
Skills
- Machine Operation
- Mentoring abilities
- Team Management
- Mechanical Troubleshooting
- Electrical Systems
- Hardworking and Dedicated
- Customer Service
- Problem-Solving
- Replacing parts
- Parts Replacement
- Valid Driver's License
- Safety awareness
- Installing equipment
- Power Tools
Timeline
Lead Shop Tech
GTAuto Pros
04.2024 - Current
Lead Shop Technician
Bookz Auto Trendz
06.2020 - Current
Shop Technician
Elite Auto Shield
10.2018 - 01.2020
Automotive Window Tinter
Ztech Auto Care
03.2015 - 04.2018
High School Diploma -
Richard Milburn Academy