Joshua Borunda
Elkhorn,USA
Summary
With significant experience at FedEx Office, I have consistently excelled in enhancing customer satisfaction, demonstrating strong problem-solving and time management skills. My leadership not only improved store operations but also fostered team growth, making me a dependable asset.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Patient Care Specialist
Hyvee/Amber Specialty Pharmacy
07.2025 - Current
- Managed patient intake processes and ensured accurate documentation of medical histories.
- Coordinated with healthcare providers to facilitate prescription fulfillment and medication therapy management.
- Educated patients on medication usage, side effects, and adherence strategies.
- Assisted in resolving insurance issues and verified benefits for prescription coverage.
Lead Store Consultant/Coach
FedEx Office
09.2023 - 05.2025
- Answered questions about current promotions and resolved issues according to store policies.
- Provided every customer with professional and polite support for sales and service needs.
- Provided efficient training materials and techniques for new and current staff.
- Mentored new/current employees on store policies and procedures while providing guidance and support in their roles.
- Consulted and collaborated with customers to produce the best product.
Store Consultant/Interim Store Manager
FedEx Office
12.2022 - 09.2023
- Skilled in shipping locally and internationally.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Maintained store's product and promotional knowledge to drive consistent sales.
- Conducted store/inventory counts to ensure accuracy of inventory records to identify discrepancies and prevent stockouts.
CSR Supervisor
I2C Inc
04.2022 - 12.2022
- Handled escalated customer calls.
- Conducted verification for new cards.
- Utilized de-escalating techniques for escalating calls.
Store Consultant
FedEx Office
04.2021 - 03.2022
- Conducted store operations in shipping and printing.
- Handled opening and closing operations.
- Handled customer inquiries that involved shipments or print projects.
Education
Bachelor's - Marketing and Sales
University of Nebraska - Omaha
08.2025
Skills
- Data analytics
- Records search
- Excellent communication
- Organized
- Bilingual
- Proficient in SPSS
- Supply Ordering
- Deescalating Situations
- Dependable
- Marketing
- Sales
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Client documentation
Certification
- Sales Certificate
- Social Media Marketing Certificate
Languages
Spanish
Timeline
Bilingual Patient Care Specialist
Hyvee/Amber Specialty Pharmacy
07.2025 - Current
Lead Store Consultant/Coach
FedEx Office
09.2023 - 05.2025
Store Consultant/Interim Store Manager
FedEx Office
12.2022 - 09.2023
CSR Supervisor
I2C Inc
04.2022 - 12.2022
Store Consultant
FedEx Office
04.2021 - 03.2022
Bachelor's - Marketing and Sales
University of Nebraska - Omaha
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