Joshua Bowen
SwimLabs Swim School
Waldorf,MD
17
years of professional experience
Operations-focused leader with experience in team management, training, hiring, payroll, and facility oversight. Proven ability to improve processes, support staff development, and deliver strong customer service in fast-paced environments.
Mechanical- I have hands on experience in maintenance and construction. I look to create solutions quickly upon assessing all and any obstacles. If I don't have the answer to a dilemma I am faced with, I will seek assistance in solving the lesson at hand.
Work History
Swim Instructor, Assist. Manager, General Manager
4 Years 9 Months- I was Promoted through this company to be a trainer, Assistant manager and General Manager of the Albuquerque Location.
- Competitive coaching and training staff/Clients.
- Training, Hiring, Onboarding, Disciplines and terminations.
- Customer Service Management.
- Managed payroll processes to ensure timely and accurate employee compensation.
- Team Management and Bonding.
- Marketing and promotions.
- Coordinated class schedules to optimize instructor availability and student participation.
- Re-Wrote and developed new curriculum for efficient coaching.
- Facilitated staff meetings of about 30 individuals and coaches.
- Building/Pool Maintenance as Manager/GM and Certified Pool operator for about 30 Thousand gallons of water.
- Facility maintenance and general repairs/ cleaning.
- Computer applications and software.
- Led weekly Management team meetings in order to accomplish short and long term goals.
Lead, Foreman, RF Technician/Tower Climber
1 Year 7 Months- Was promoted to foreman for T-Mobile sites after becoming a lead in my first year. This came with running 3 man crews, Reading blue prints, and completing site builds from ordering materials needed, to closing the site with an inspection.
- Executed installations on 10-15 towers and multiple rooftops, ensuring site readiness for service activation.
- Installed and upgraded equipment for cell phone and tower sites, mounting RF equipment and connecting jumpers/cables using specialty tools to ensure compliance with inspection regulations.
- Routed, supported, and weather proofed wires and conduit in order to meet telecom final build inspection regulations.
- Measured, cut and Crimped lugs onto telco wire in order to power equipment from power unit in shelter.
- Performed steel work for various installations on telecom sites.
- Achieved certifications in forklift operation, rigging for climbing, telehandler/scissor lift operation, rescue climbing, RF technician, and CPR.
- Enforced safety rules and site procedures across active work zones
- Trained new workers on tools, equipment, and job expectations
Swim Instructor/Assistant Manager
5 Years 1 Month- Promoted to assistant manager after college graduation in 2017; created lesson plans for diverse age groups, delivering personalized instruction to enhance swimming skills and boost confidence.
- Facilitated student progress as top-performing instructor; declined manager role at 18 to focus on academics while continuing summer employment.
- Provided individualized instruction to ensure student progress and confidence in water
- Initiated role as swim instructor at local community pool, enhancing youth swimming skills.
- Maintained actions for sanitary pool and facility regulation as a Certified Pool Operator.
Captionist
2 Years 1 Month- Transcribed live conversations into accurate captions for Captel relay users.
- Advanced to Lead Captionist and trained team members in efficient captioning techniques.
- Utilized Dragon software to transcribe voice commands for efficient task completion.
- Achieved eligibility for application by passing a specialized test.
- Chose to decline a job offer while balancing educational commitments, continuing employment for two years.
Furniture Delivery
2 Years 7 Months- Navigated routes using maps to ensure timely deliveries, assisted in reversing large box truck with hand signals for safe maneuvering.
- Organized inventory and packaging materials for safe handling and efficient loading/unloading of newly ordered furniture.
- Assembled furniture parts for customer orders to ensure timely and accurate fulfillment.
Education
Bachelor of Science - Exercise Sport Science
- Graduated with 3.4 GPA
- President of a social group where wer completed community service and brought the community together.
- Held a job while actively completing full semester of credits.
- Completed my rigorous internship and college portfolio to graduate.
- I did receive certain educational scholarships while applying.
- Received Educational honors throughout High school and College.
Blue Belt in Jiu Jitsu - Self Defense, Discipline
Skills
Curriculum development
Class scheduling
Staff training
Payroll administration
Customer service
Facility maintenance
Team management
Clear communication
Conflict resolution
Problem solving
Team building
Leadership development
First and CPR instruction
Incident reporting
Creative thinking
Strong leadership
Patience and empathy
File and record management
Customer Service Expert.
Work Ethic and reliability.
Timeline
Swim Instructor, Assist. Manager, General Manager
SwimLabs Swim School
07.2021 - 04.2026Read More
Lead, Foreman, RF Technician/Tower Climber
Techsico
05.2019 - 12.2020Read More
Captionist
Captel
02.2015 - 03.2017Read More
Swim Instructor/Assistant Manager
Kids First Swim School
06.2013 - 07.2018Read More
Furniture Delivery
Country Furniture Of Waldorf
08.2009 - 03.2012Read More
Frostburg State University
Bachelor of Science from Exercise Sport Science
Read More
San Diego Brazilian Jiu Jitsu Academy
Blue Belt in Jiu Jitsu from Self Defense, Discipline
Read More