Joshua Bowens
Summary
I am a self-driven, goal oriented professional with strong leadership skills from my experience in the hospitality industry with proven leadership abilities. Coupled with my current experience with consultative sales and relationship building, believe I can lead a team of driven individuals to meet and exceed team goals.
Overview
14
14
years of professional experience
Work History
Account Executive New Business Development
Entertainment Benefits Group
05.2017 - Current
- Engaged with C and B level executives through cold calling and email communication
- Consulted with potential clients on how our corporate discounts platform for travel and entertainment could be a key factor in recruiting and retaining top talent and contribute to an overall positive work environment
- Successfully identify, pursue and acquire new clients by creating an environment in which the needs of the customer are being matched to the products and services our solution provides while retaining and expanding future business from current clients; Adopt a long-term perspective in developing mutually beneficial business relationships with others
- Performed site tours via Teams to get potential clients familiar with website and show first hand benefits of using our site
- Managed clients through Salesforce
- Implemented creative sales training techniques for new and existing staff to increase client and member signups and overall success.
- Set and achieved company defined sales goals. Exceeded aggressive personal goals set for myself.
Client Success Manager Onboarding
Entertainment Benefits Group
11.2019 - 09.2020
- Ownership and accountability for a full portfolio of new business clients acquired - providing quality consultative service, database accuracy, and meeting and surpassing productivity benchmarks
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Introduce and sell Corporate Rewards and Incentive program to new clientele
- Execute regular outreach/communication to new clients to foster and maintain positive relationships through the execution of proactive and reactive client touchpoints including outbound phone calls and strategic email communications
- Effectively utilize Salesforce to generate sales and increase subscribers; inform clients of special product offers, new products and new categories being added
- Assure new client accounts are on boarded and successfully converted to become active clients
- Attend in person client presentations, meetings and events when needed / participate and collaborate with client services and sales team members to create new plans, strategies and campaigns to better meet and exceed goals
- Perform other duties as assigned.
Assistant Front Office Manager
Aimbridge Hospitality
12.2016 - 05.2017
- Assisted the Front Office Manager in the operations and leadership of 20 employees for three different departments including front desk, PBX, and valet/bell staff
- Served as MOD on evening shifts and maintained a seamless front office operation while also maintaining a positive guest experience
- Worked in tandem with other department heads to ensure a positive experience throughout a guest's stay
- Developed and executed comprehensive training program and SOP guide for the front office to ensure consistency and continuity.
- Trained new-hires on Front Office procedures to better service guests.
- Created training modules in partnership with HR for new hires.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Coached employees through day-to-day work and complex problems.
Front Office Supervisor
Marriott International
09.2015 - 12.2016
- Oversaw all areas of the front office operations while providing top notch, hands-on guest service
- Supervised a team of 10 front desk agents
- Tasked with ensuring team maintained high level of brand knowledge and compliance
- Helped contribute to positive guest satisfaction scores during my time.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Night Auditor
Marriott International
01.2014 - 09.2015
Front Office Supervisor
Crestline Hotels & Resorts
03.2012 - 12.2013
Guest Services Associate
Crestline Hotels & Resorts
04.2010 - 03.2012
Education
Associate's degree, Hospitality Administration/Management -
Tidewater Community College
01.2012
Skills
- Knowledgeable in Outreach
- Knowledgeable in Salesforce
- Consultative Selling
- Business Development
- Account Manager
- Lead prospecting
- Cold Calling Skills
- Goals and performance driven
- B2B Sales
- Sales Management
- Relationship Management
- Strong client relations
- Staff Supervision
- Team Leadership
- Staff Development
- High Emotional Intelligence
Websites
Accomplishments
- Rock Star of the Month with EBG for the month of April
- Ranked as a top performer for FY23
- Member of the Million Dollar Club FY23
- 40% increase YoY in member sign ups generated by acquired accounts as a result of personal best practices and goals set.
- 154% increase YoY in revenue generated by acquired accounts as a result of personal best practices and goals set.
- 42% increase YoY in accounts acquired with an employee count more than 250.
- 119% increase YoY in accounts acquired with an employees count more than 1000.
Timeline
Client Success Manager Onboarding
Entertainment Benefits Group
11.2019 - 09.2020
Account Executive New Business Development
Entertainment Benefits Group
05.2017 - Current
Assistant Front Office Manager
Aimbridge Hospitality
12.2016 - 05.2017
Front Office Supervisor
Marriott International
09.2015 - 12.2016
Night Auditor
Marriott International
01.2014 - 09.2015
Front Office Supervisor
Crestline Hotels & Resorts
03.2012 - 12.2013
Guest Services Associate
Crestline Hotels & Resorts
04.2010 - 03.2012
Associate's degree, Hospitality Administration/Management -
Tidewater Community College
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