Joshua Bradford

• Consistently meets/exceeds monthly team goals for customer engagement
• Crafts customer focused solutions to ensure that all their needs are met in a timely manner
• Proficient in creating custom workflows utilizing creative solutions to automate customer needs
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.
• Partnered with internal teams to resolve in-app issues/bugs
• Ability to assist with Salesforce related issues along with other popular integrations

- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
- Provided outstanding house wrapping service to new and long-standing customers by attending closely to concerns and developing solutions
- Prioritized tasks and duties to meet deadlines and maintain quality standards
- Delivered exemplary customer service and support by remaining poised in most stressful situations
- Observed employee fieldwork and usage of materials for quality and consistency
- Resolved quality issues using remediation and escalated major problems to my supervisor.

- Helped acclimate new agents to 5CA and assist them with any questions they had after their initial training
- Investigated and researched escalated support emails
- Assisted players with issues they were having with and answered any questions with what information we were able to provide
- Used Zoom and Microsoft Teams to talk with co-workers and attend meetings
- Averaged 80 ticket completions per day as a Tier 1 agent
- Reached out for and accepted new projects when available

• Evaluated sites such as wall and roof porosity and possible areas of pest invasion
• Inspected facilities to determine infestation source and appropriate treatment
• Detailed every job in a well-written report, pointing out sanitation and structural issues that could result in pest activity
• Met with customers at residences and places of business to check on pest and rodent situations
• Strictly adhered to all safety procedures when applying pesticides to reduce exposure to people and animals
• Maintained knowledge and adhered to state rules and regulations.