JOSHUA BRADLEY
North Tonawanda,NY
Summary
Experienced and detail-oriented manager with a strong background in customer service, training, and development. Proficient in developing and implementing effective policies and procedures customized to meet departmental needs. Enthusiastic about contributing to a dynamic team.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
06.2022 - Current
- Ensured optimal store operations through effective team management.
- Coordinated and allocated responsibilities to team members for efficient workflow.
- Analyzed financial reports to pinpoint trends and issues impacting store success.
- Conducted training sessions for Partners and Assistant Store Managers at multiple locations.
- Multi-unit Management Exposure
Service Manager
Olive Garden
06.2021 - 05.2022
- Managed training initiatives for front of house team members.
- Achieved higher customer satisfaction with on-the-spot training for employees.
- Managed labor costs by optimizing staffing levels.
- Supported managerial goals by mentoring team members on shifts and delivering insights on departmental performance.
General Manager
Olive Garden
02.2019 - 05.2021
- Trained and developed managers for career progression within company.
- Conducted regular one-on-one coaching sessions to ensure alignment with company objectives.
- Worked on reducing expenses to enhance the profit and loss statement.
- Oversaw comprehensive human resources functions including candidate interviewing, employee termination procedures, training initiatives and investigation processes.
General Manager
Olive Garden
03.2015 - 01.2019
- Minimized worker turnover by reforming workplace standards and fostering a positive culture.
- Improved guest satisfaction scores
- Enhanced leadership capabilities within the management team.
- Boosted revenue by growing guest counts and lowering expenses.
Education
Bachelor of Science - Business Management, Risk Management and Insurance
Gannon University
Erie, PA05.2008
Skills
- Verbal and Written Communication
- Food Safety
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Training and development
- Customer relationship management
- Goal setting
- P&L management
- Multitasking and organization
Timeline
Store Manager
Starbucks
06.2022 - Current
Service Manager
Olive Garden
06.2021 - 05.2022
General Manager
Olive Garden
02.2019 - 05.2021
General Manager
Olive Garden
03.2015 - 01.2019
Bachelor of Science - Business Management, Risk Management and Insurance
Gannon University