Center Supervisor overseeing daily driver and package handler operations in a high-volume parcel hub. Coordinates sorting, dispatch, accountable mail handling, and time card processing to keep shipments moving safely and on schedule. Supports customer pickup and redelivery follow-up while reinforcing procedures across inbound and outbound freight flow.
Work History
Center Supervisor
2 Years 3 Months
United Parcel Service | 05.2024 - Current
Supervised daily activities of drivers and package handlers, ensuring safe and timely completion of all assigned duties.
Oversaw sorting and organizing of incoming and outgoing mail, parcels, and freight deliveries to maintain operational flow.
Oversees the sorting out and organizing of incoming and outgoing mail, parcels and freight deliveries.
Supervised distribution and dispatch of mail, including change of address handling, ensuring adherence to procedures for receipt, recording, and delivery of accountable mail.
Process employee time cards before daily
United Parcel Service- Brooklyn, NY
Present
De-icing Agent
4 Years 8 Months
John F. Kennedy Airport | 12.2021 - Current
Executed deicing service on commercial aircraft to ensure safe departure in winter conditions
Inspected aircraft for leading-edge ice and frost to maintain safety and compliance standards
Communicated effectively via headset with ground crew, flight crew, and dispatch to coordinate deicing operations
Utilized the ability to continually lift, push, and move 70+ lbs.
Operated headset to provide communication between ground crew, flight crew, and dispatch
Knew and complied with all safety procedures.
Resident Advisor
8 Months
Department of Homeless Services | 07.2023 - 03.2024
Engaged migrant and asylum-seeking residents upon arrival, fostering a welcoming atmosphere in hotel and NYC
Responsible for intakes, roster tracking and assessments, medical care coordination and transportation
Conducted bed checks and ensured clean living conditions for migrants
Distributed meals and beverages to residents, promoting nourishment and community among individuals
Resident Advisor, Department of Homeless Services- Ten Positions, Queens, NY
March 2024
Trained new advisors on best practices in resident engagement and support strategies.
Resident Advisor
6 Months
North Central Missouri College | 08.2020 - 02.2021
Enforced all campus rules and policies to ensure the overall safety and well-being of students
Collaborated with Resident Advisors to share best practices and enhance student support
Utilized interpersonal skills to effectively resolve confrontations and promote a positive living environment
Completed training to ensure adherence to protocols and maintain a safe community
Resident Advisor, North Central Missouri College, Trenton, MO
Cashier
7 Months
Worlds of Fun amusement park | 06.2019 - 01.2020
Utilized customer service skills while assisting patrons of the amusement park
Responsible for counting the register daily and giving change back to customers
Maintained a welcoming and positive environment for all customers
Handled important paperwork and cash register records
Cashier, Worlds of Fun amusement park, Kansas City, Missouri
Education
- Criminal Justice
North Central Missouri College | Trenton, MO | 02.2021