Summary
Overview
Work History
Education
Skills
References
Certification
Accomplishments
Work Availability
Work Preference
Timeline
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Joshua Brannan

Astoria,NY

Summary

Dynamic and adaptive entrepreneur with a resilient spirit and a proven track record of building and managing successful ventures. Highly dependable and honest, driven by a passion for continuous learning and a strong desire to transition into data analysis and business operations. Demonstrates exceptional problem-solving abilities, coupled with a commitment to integrity and excellence in all endeavors. Eager to leverage entrepreneurial experience and data-driven insights to drive operational efficiency and strategic growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner, Professional Pet Care Provider

Barkin’ NYC
01.2020 - Current
  • Successfully rebuilt client base from 25% to over 135 walks per week through targeted outreach and neighborhood networking, stabilizing the business post-pandemic.
  • Ensured safety protocols were in place for client return, fostering trust and encouraging previous clients to reengage with the service.
  • Expanded operations and improved service capacity by recruiting and maintaining a team of 3+ employees through a thorough multi-step interview process, demonstrating strong interpersonal skills and effective candidate selection.
  • Developed a flexible business model that adjusted to clients' varying schedules, implemented strategic pricing, and provided adaptable services, resulting in increased weekly service requests, higher client retention, and consistent employment through seasonal fluctuations.
  • Developed and automated a database for employee scheduling and client invoicing, reducing task time from 10 hours to 2 hours per week, significantly improving operational efficiency.
  • Created a system for calculating daily total walks and weekly client dues, providing weekly visualizations for accurate income projections and enhanced financial oversight.
  • Conducted research to identify and implement PetPocketBook, the best-suited platform for streamlining pet care service scheduling, invoicing, and client communication, enhancing overall operational efficiency.
  • Trained clients on using the new system for walk requests, invoicing, and completing pet profiles with comprehensive health and behavioral information.
  • Educated employees on platform features, enabling instant access to specific pet and client notes, and creating custom report cards for direct client communication.

Professional Pet Care Provider

Honey Did You Walk the Dog?
08.2011 - 01.2020
  • Quickly adapted to a new environment and excelled in initial responsibilities, leading to an accelerated promotion into a management position within six months
  • Successfully managed day-to-day operations, ensuring smooth execution of services, and maintaining high client satisfaction
  • Oversaw all aspects of training new employees, including routine specifics and company standards, leading to a more efficient and knowledgeable workforce
  • Handled weekly cash collections and payouts, ensuring accurate and timely financial transactions for both clients and employees
  • Led a team of dog walkers, providing guidance, support, and performance feedback to maintain a motivated and high-performing team
  • Fostered strong relationships with clients, resulting in increased client retention and business growth.

Interviewer/Researcher

Quick Test/Heakin
05.2011 - 08.2011
  • Provided quality data collection services by conducting in-person, field and on-site, online, and telephone interviews
  • Collected, managed, and updated client information such as telephone numbers, current addresses, and previous involvement of past interviews into a national database
  • Reviewed product interviews to ensure accuracy of information before submitting results to senior management
  • Conducted focus groups with office staff in order to provide feedback on individual performances and to prepare team for products and services that would be the focal point of surveys being conducted on a day-to-day basis.

Education

Bachelor of Science - Economics

CUNY - John Jay College of Criminal Justice
New York, NY

Associate of Science - Accounting

CUNY - Borough of Manhattan Community College
New York, NY
12.2017

Skills

  • Verbal and written communication
  • Adaptability and Flexibility
  • Hiring and Onboarding
  • Small business operations
  • Software proficiency in Microsoft Office and G Suite
  • Creative Problem Solving
  • Organizational Skills
  • Positive Work Ethics

References

Available upon request

Certification

Google Data Analytics Certification

Estimated Completion 08/2024

Accomplishments

  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offPersonal development programsTeam Building / Company Retreats

Timeline

Owner, Professional Pet Care Provider

Barkin’ NYC
01.2020 - Current

Professional Pet Care Provider

Honey Did You Walk the Dog?
08.2011 - 01.2020

Interviewer/Researcher

Quick Test/Heakin
05.2011 - 08.2011

Bachelor of Science - Economics

CUNY - John Jay College of Criminal Justice

Associate of Science - Accounting

CUNY - Borough of Manhattan Community College

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Joshua Brannan