Joshua Brazao
Coral Springs,USA
Summary
Dynamic professional with a proven track record at Space Coast Credit Union, excelling in customer engagement and technical support. Adept at workflow optimization and data entry troubleshooting, consistently surpassing sales targets. A team-oriented player with excellent communication skills, ready to adapt and thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Member Service Specialist ll
Space Coast Credit Union
Boca Raton, Florida
06.2023 - Current
- Engaging with members, providing them with support, and ensuring a positive customer experience.
- Conducted training for new staff on standard procedures, policies, loans and operational Duties .
- Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.
- Updated databases with new and modified customer data.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Managed member records using customer relationship management software.
- Resolved routine member issues and assisted members with technical issues such as Mobile app and computer website errors and assitance of navigation of the softwares.
- Resolve daily issues for our members that impact the team and overall business objectives.
- Tracked tickets in incident management systems (ei. operation sevices) to identify problems and document resolutions.
- Handled incoming phone calls from members regarding account balances, transactions, Technical support for SCCU Mobile app, Etc.
- Provided exceptional customer service to members and guests in branch by answering inquiries, resolving complaints, and providing information in a timely manner.
- Utilizes wide range of technical systems and company equipment to optimize operations and workflow.
- Resolved member issues through effective communication and problem-solving skills.
Assist with the establishment and refinement of the UKG payment services methodology and best practices within Daily Operations
UKG (ULTIMATE KRONOS GROUP)
Weston, Florida
10.2021 - 01.2023
- Assist with the establishment and refinement of the UKG payment services methodology and best practices within Daily Operations.
- Managing data with Microsoft spreadsheet.
- Data Entry troubleshooting with a Tool created by the Development Team.
- Daily mail processing and distribution.
- Data migration management of sensitive information.
- Scan, fax and index various document types.
- Audit and match Daily Coupons and Checks.
- Print and mail trust checks for prior period payments.
- Provide monthly metrics to upper management.
- Represent department on Special DATA ENTRY Projects.
- Builds and maintains strong peer relationships within the team and across the organization.
- Provides after-hours support as business needs arise.
- Prepare daily mail for pick up, manage the tracking of the daily mail volume.
- Assigned as Quality Control Station Lead for Quarter End processing.
- Provide Support when available for (Project 3-3-2), the print shop, Flex team, assisting Case Owners on following up with the customer cases.
- Proficient in Excel, Word, Outlook, Teams, Salesforce, UTE, and Master Tax Software.
Sales Associate
UBER/LYFT/INSTACART/PRIVATE TRANSPORT
South Florida
10.2019 - 10.2021
- Transportation and customer service.
- Inventory Control, Logistics & Cash Management.
- Keeping transportation vehicle clean and organized.
Valet/Sales Associate, Interim Supervisor/Manager on Duty
Conrad Resort
Fort Lauderdale, FL
08.2017 - 01.2019
- Assist customers with transactions.
- Relaying hotel information and directions to guests.
- Supervising & training a team of coworkers.
- Maintaining standards of 5-star Hotel.
- Assisting front desk and Bellman with guest information & Customer Service.
- Management of POS System for the cash, and credit card deposits of Valet Department.
Sales Associate
JC Penney
Coral Springs, FL
06.2015 - 07.2017
- Assisting & endorsing promotional events/ Merchandise Showcasing.
- Inventory Control & Cash register Management.
- Keeping the store clean and organized.
- Meeting & exceeding sales expectations set by management.
- Processed & managed online orders.
- Assisting customers with product and store information.
- Cross-trained in multiple departments.
- Proficient in the POS System and taught it to new Employees.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL05.2015
Skills
- Excellent communications skills
- Multi-Tasking
- Team oriented player
- Able to work in a fast-paced environment
- Able to adapt to immediate or unforeseen challenges
- Can quickly learn new processes
- Proficient In technology
- Easy to teach/learn
- Data entry troubleshooting
- Workflow optimization
- Technical support
Hobbies and Interests
- Dancing
- Volleyball
- Gaming
- Reading about Psychology & Philosophy
- Exercising
- Hiking and Nature Walking
Timeline
Member Service Specialist ll
Space Coast Credit Union
06.2023 - Current
Assist with the establishment and refinement of the UKG payment services methodology and best practices within Daily Operations
UKG (ULTIMATE KRONOS GROUP)
10.2021 - 01.2023
Sales Associate
UBER/LYFT/INSTACART/PRIVATE TRANSPORT
10.2019 - 10.2021
Valet/Sales Associate, Interim Supervisor/Manager on Duty
Conrad Resort
08.2017 - 01.2019
Sales Associate
JC Penney
06.2015 - 07.2017
High School Diploma -
Coral Springs High School