Josh Bright
Bakersfield,CA
Summary
Highly motivated and skilled leader who graciously handles and resolves challenging client issues.
Driven to consistently deliver exceptional client support. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
Bakersfield, CA
05.2020 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
Installed Sales Coordinator
Lowe's Home Improvement
Bakersfield, CA
07.2018 - 04.2020
- Coordinated installations, including review and completion of related paperwork.
- Prepared materials and staged items for installer pickup.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Operated and served as subject matter expert on in-store order management system.
- Assisted with employee training and coaching in Installed Sales program.
Customer Service Leader
Lowe's Home Improvement
Bakersfield, CA
04.2004 - 07.2018
- Promptly responded to inquiries and requests from prospective customers.
- Solved unresolved customer issues.
- Met all customer call guidelines including service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned a reputation for exceeding service goals.
- Adhered to all confidentiality requirements always.
Head Cashier
Lowe's Home Improvement
Bakersfield, CA
03.2008 - 04.2010
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Asked open-ended questions to assess customer needs.
- Cross-trained and backed up other customer service managers.
- Strong leader of customer support staff.
Office Intern
Bakersfield Condors Pro Hockey
Bakersfield, CA
09.2002 - 02.2004
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Assisted in day to day operations as well as "game day" experience for our fan base.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA2017
Skills
- Highly energetic, outgoing Managerial background
- Team player
- Exceptional work ethics
- Reliable
- Detail and Goal-oriented
- Organized
- Strong communication skills
- Advanced skills in Computers
- MS/Windows/Office/IT
- Strong communication skills
Accomplishments
- Received 8+ "exceeds expectations" ratings on performance reviews.
- Routinely helped as many as 200 customers each day.
- Earned employee of the month honors on multiple occasions.
Timeline
Sales Specialist
Lowes Home Improvment
05.2020 - Current
Installed Sales Coordinator
Lowe's Home Improvement
07.2018 - 04.2020
Head Cashier
Lowe's Home Improvement
03.2008 - 04.2010
Customer Service Leader
Lowe's Home Improvement
04.2004 - 07.2018
Office Intern
Bakersfield Condors Pro Hockey
09.2002 - 02.2004
Bachelor of Science - Interdisciplinary Studies
Liberty University