Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joshua Broadway

Memphis

Summary

Balancing the roles of server, caretaker for my mother, student, worker, and art teacher has been an incredibly demanding journey with each responsibility presenting its own set of emotional, physical, and mental challenges. As a server, I learned the value of patience, adaptability, and grace under pressure. Caring for my mother required emotional strength, compassion, patience, and selflessness. Being a student and worker at the same time tested my time management and focus, often forcing me to stretch beyond what I thought I could handle. Teaching art allowed me to stay connected to creativity, even when life felt chaotic, and gave me a sense of purpose and expression.

Although each role came with its own weight, the intersection of these experiences has shaped me into someone who is deeply empathetic, disciplined, and driven. The hardships weren’t just obstacles—they were the foundation on which I’ve built a stronger, more grounded character.

Overview

3
3
years of professional experience

Work History

Cash Register Operator

Sweet Magnolia Ice Cream
Memphis
04.2024 - Current
  • Operated cash register efficiently during peak hours.
  • Processed customer transactions accurately and swiftly.
  • Handled cash, credit, and gift card payments securely.
  • Maintained cleanliness and organization of the checkout area.
  • Assisted customers with product inquiries and recommendations.
  • Managed inventory levels for popular ice cream flavors and toppings.
  • Collaborated with team members to enhance customer service experiences.
  • Resolved customer complaints with empathy and professionalism.
  • Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
  • Operated cash registers to process customer purchases accurately and efficiently.
  • Greeted customers courteously and assisted them with their queries.
  • Checked out customers in a timely manner, ensuring that all items were scanned properly.
  • Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
  • Stocked shelves with merchandise according to company guidelines while maintaining neatness and cleanliness standards.
  • Provided accurate change when applicable.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Resolved customer complaints or directed them to management for resolution.
  • Answered phone calls promptly and handled inquiries from customers courteously while adhering to company policies and procedures.
  • Assisted other staff members with tasks as needed during peak hours or periods of high customer volume.
  • Performed housekeeping duties such as cleaning countertops, restocking supplies.
  • Promoted sales initiatives by informing customers about special offers or promotions.
  • Explained store policies regarding returns or exchanges to customers politely and professionally.
  • Calibrated scales used for weighing goods prior to purchase.
  • Responded promptly to customer inquiries about available products or services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.

volunteering

Childrens Museum of Memphis
Memphis
12.2023 - Current
  • Developed educational materials that highlighted the importance of giving back through volunteering.
  • Encouraged parents to become actively involved in their child's scouting experience through volunteering at den meetings or special events.
  • Facilitated community integration activities such as volunteering at local organizations or attending social events.
  • Coordinated project timelines and schedules for multiple initiatives.
  • Organized meetings, prepared agendas, and recorded minutes for discussions.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.

Busser

Cafe Eclectic
Memphis
06.2023 - 12.2024
  • Cleared tables promptly after guests finished dining.
  • Maintained cleanliness of dining area and restrooms throughout shifts.
  • Set up and arranged tables for large events and reservations.
  • Stocked supplies such as napkins, utensils, and condiments regularly.
  • Monitored guest needs and communicated requests to servers promptly.
  • Supported team members during busy shifts to maintain smooth operations.
  • Bussed and reset tables in an orderly fashion.
  • Maintained a friendly attitude towards customers at all times.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Took initiative to help others whenever necessary.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Provided quick and efficient clearing of tables between courses.
  • Provided assistance to other bussers or waitstaff when needed.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Expedited food to tables to assist servers during busy periods.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Greeted customers and answered questions about menu items.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Organized storage areas for clean dishes and stocked linens.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Notified manager of issues with equipment or breakage.
  • Assisted in the preparation of large parties and special events to ensure smooth service.

Art Teacher

Young actors Guild
Memphis
07.2024 - 08.2024
  • Created engaging lesson plans for diverse age groups in creative arts.
  • Developed art projects that encouraged self-expression and collaboration among students.
  • Organized classroom materials and resources for effective teaching sessions.
  • Assisted in setting up art exhibitions to showcase student artworks and creativity.
  • Fostered a positive learning environment through encouragement and support.
  • Collaborated with colleagues to enhance curriculum and teaching strategies.
  • Maintained a clean and organized classroom to promote a focused learning space.
  • Developed and implemented lesson plans to teach art concepts such as perspective, color theory, drawing, painting and sculpting.
  • Organized and coordinated hands-on artistic activities to encourage active participation, involvement and team work.
  • Created engaging activities for students to explore their creativity through art projects.
  • Instructed students on proper care and use of art tools and equipment.
  • Provided individual instruction and feedback on student's work.
  • Presented and designed exciting lessons to actively engage learners.
  • Organized storage areas and controlled use of materials, equipment and tools to prevent loss or waste.

Server

Rotolo's Pizzeria
Memphis
06.2022 - 08.2024
  • Provided excellent customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to manage timely meal preparation and delivery.
  • Maintained cleanliness of dining area, including tables and utensils.
  • Handled cash transactions and processed payments efficiently at register.
  • Assisted in training new servers on menu items and service protocols.
  • Resolved customer complaints swiftly to enhance dining experience.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Served food and beverages promptly while ensuring customer satisfaction.

Education

High School Diploma -

Houston High School
Germantown, TN
05-2024

Skills

  • art
  • guitar
  • graphic design
  • Cash handling
  • Customer relationship management
  • Problem solving

Affiliations

  • art
  • guitar

Timeline

Art Teacher

Young actors Guild
07.2024 - 08.2024

Cash Register Operator

Sweet Magnolia Ice Cream
04.2024 - Current

volunteering

Childrens Museum of Memphis
12.2023 - Current

Busser

Cafe Eclectic
06.2023 - 12.2024

Server

Rotolo's Pizzeria
06.2022 - 08.2024

High School Diploma -

Houston High School

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Joshua Broadway