Joshua Brooks
Louisville,KY
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in remote environment, phone-based customer service, and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
19
19
years of professional experience
Work History
Floor Support and Design
Ashley Furniture Homestore
07.2023 - Current
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
- Reduced downtime and increased production capacity with strong maintenance plans.
- Collaborated with cross-functional teams to develop and implement process changes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Sales Manager
Southwind Farm and Feed
06.2022 - 06.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented new POS systems and procedures to increase sales and ensure inventory accuracy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Quality Assurance Analyst/Exam Proctor
Examity
09.2018 - 06.2022
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Incorporated delivery requirements into planning of testing schedules.
- Documented student behaviors, interventions, and outcomes to ensure exam integrity.
- Gained extensive knowledge in data entry, analysis and reporting.
Warehouse Manager
CMON
01.2006 - 09.2018
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
Education
High School Diploma -
Forsyth Central High School
Cumming, Georgia05.1994
Skills
- Verbal and written communication
- Problem Solving
- Organization and prioritization
- Service Oriented
- Data Management
- Teamwork and Collaboration
- Microsoft Office Suite
- Customer Relationship Management (CRM)
Timeline
Floor Support and Design
Ashley Furniture Homestore
07.2023 - Current
Sales Manager
Southwind Farm and Feed
06.2022 - 06.2023
Quality Assurance Analyst/Exam Proctor
Examity
09.2018 - 06.2022
Warehouse Manager
CMON
01.2006 - 09.2018
High School Diploma -
Forsyth Central High School