Joshua Brown
Manitou Beach,MI
Summary
Seasoned Manager with a proven track record at South Shore Marina, enhancing customer satisfaction and loyalty through effective marketing and exceptional verbal communication. Skilled in team leadership and time management, I have successfully negotiated contracts, resolved customer complaints efficiently, and led teams to achieve operational excellence without compromising safety or quality.
Overview
8
8
years of professional experience
Work History
Manager
South Shore Marina
Manitou Beach, MI
05.2023 - Current
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Detail Shop Associate
Clift Buick Pontiac Gmc
Adrian, MI
08.2021 - 05.2023
- Maintained cleanliness of the facility by ensuring that all areas were properly cleaned and organized at all times.
- Performed final inspections before vehicles are delivered to customers.
- Detailing cars—making sure that cars are delivered on time to customers.
Supervisor for Flag Crew
Lenawee County Road Commission
Adrian, MI
05.2022 - 08.2022
- Trained new employees on company policies and procedures.
- Scheduling duties.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Body Shop Owner
JB's Auto Sales & Body Shop
Clayton, MI
01.2017 - 04.2022
- Advised customers about preventive maintenance options available at the body shop.
- Assisted technicians with diagnosing problems with vehicles brought into the shop.
- Resolved customer complaints regarding quality of service or products provided in a timely manner.
- Oversaw ordering of parts and supplies needed to complete jobs in a timely manner.
Education
Associate of Business Administration - Business
Adrian College
Adrian, MI05-2023
Skills
- Marketing
- Verbal and written communication
- Time management
- Decision-making
- Regulatory compliance
- Performance management
- Team leadership
Timeline
Manager
South Shore Marina
05.2023 - Current
Supervisor for Flag Crew
Lenawee County Road Commission
05.2022 - 08.2022
Detail Shop Associate
Clift Buick Pontiac Gmc
08.2021 - 05.2023
Body Shop Owner
JB's Auto Sales & Body Shop
01.2017 - 04.2022
Associate of Business Administration - Business
Adrian College
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