Joshua Browner
Greensboro,United States
Summary
Diligent IT SPECIALIST with robust background in IT support and systems management. Proven track record of implementing efficient solutions to enhance system performance and user experience. Demonstrated expertise in network security and problem-solving in dynamic environments.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE, IT SPECIALIST
La Familia Projects
01.2022 - Current
- Manage devices like tablets all devices.
- Provide tech support on an as-needed basis.
- Website management
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to repair or replace defective components and restore functionality quickly.
- Reviewed technical documentation to complete equipment maintenance and repair.
HELP DESK TECHNICIAN 1
Innovative Technology Systems
06.2022 - 12.2024
- Collaborated with users to decide areas of technology needing improved usability.
- Provided second-level support for server-class systems.
- Oversaw IT activities to support operations by maintaining laptops, tablets, and PDAs for diverse users.
- Conducted testing and troubleshooting for various software remotely and onsite for numerous servers set to support operational readiness.
- Achieved a 95% customer satisfaction rate while administering IT systems every week.
IT SUPPORT, FREELANCE
TEKsystems
01.2022 - 01.2023
HELP DESK INTERN
TIAA
03.2021 - 06.2021
- Worked with the TIAA team troubleshooting all challenges or tech bugs with the TIAA helpdesk.
- Designed a website to help support launching up-and-coming programs for TIAA.
- Learned the agile method in the workplace to help manage scheduling and timelines.
VR & IT TECHNICIAN
Museum of Sex
01.2018 - 12.2019
- Aided in diagnosing and resolving all VR system bugs for 'Celestial Bodies: The Couples VR Experience.'
- Ensured that all necessary equipment is fully functioning.
- Resolve technical issues and support a premium customer experience within the VR show.
- Ensured scheduled audits were completed to monitor and prevent equipment damage/failure.
- Completed requested reports and customer feedback to enhance the experience continually.
AUDIO VISUAL SERVICE TECHNICIAN
Stony Brook
01.2016 - 09.2018
- Installed, adjusted, and operated electronic equipment for the AV department.
- Notified supervisors when major equipment repairs were needed.
Education
Bachelor - Cloud Computing Microsoft Azure track
Western Governors University
Salt Lake City, UT01.2026
Associate - Applied Science Information Technology Management
Berkeley College
New York, NY08.2020
Skills
- Data management
- Web Development
- PowerShell Scripting and Automation
- Python
- Networking Security
- Linux foundation
- ITIL framework
Timeline
HELP DESK TECHNICIAN 1
Innovative Technology Systems
06.2022 - 12.2024
CUSTOMER SERVICE, IT SPECIALIST
La Familia Projects
01.2022 - Current
IT SUPPORT, FREELANCE
TEKsystems
01.2022 - 01.2023
HELP DESK INTERN
TIAA
03.2021 - 06.2021
VR & IT TECHNICIAN
Museum of Sex
01.2018 - 12.2019
AUDIO VISUAL SERVICE TECHNICIAN
Stony Brook
01.2016 - 09.2018
Associate - Applied Science Information Technology Management
Berkeley College
Bachelor - Cloud Computing Microsoft Azure track
Western Governors University
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