Summary

Overview

Work History

Education

Skills

Timeline

JOSHUA BROWNER

Greensboro,United States

Summary

TEAM SKILLS PROFILE Entry-level IT professional seeking a full-time role in Cybersecurity or Information Security. Also, recently completed the Google IT Support Professional Certificate – an eight-week IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.

Overview

years of professional experience

Work History

Help Desk Technician 1

Innovative Technology Systems

2022.06 - Current

Worked with users to determine areas of technology in need of improved usability.
Provided second-level support for server-class systems.
Oversaw IT activities to maintain operations by maintaining laptops, tablets, and PDAs for a number of users.
Conducted testing and troubleshooting for various software remotely and onsite for a number of servers set to maintain operational readiness.
Achieved an 85% customer satisfaction rate while administering IT systems. [weekly

Customer Service, FREELANCE IT SPECIALIST

La Familia Boxing Club Remote

2022.01 - Current

Manage all cybersecurity for all devices
Provide tech support on needed basis
Maintained knowledge of current sales and goals for each [Item type], quality compliance and customer experiences.

Various, Freenlance

TEKsystems

2022.01 - 2023.01

Installed new equipment and explained operation and routine maintenance protocols to customers.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Reviewed technical documentation to complete equipment maintenance and repair.

INTERN

TIAA

2021.03 - 2021.06

Worked with the TIAA team troubleshooting all challenges or tech-bugs with the TIAA help-desk
Designed a website to help support launching up and coming programs for the TIAA
Learned the agile method in the workplace to help manage scheduling and timelines
Learned business ethics and how to apply them to my

VR & IT TECHNICIAN

Museum of Sex

2018.01 - 2019.12

Assisted in diagnosing and resolving all VR system bugs for the Celestial
Bodies: The Couples VR Experience
Ensured that all necessary equipment is fully functioning
Followed troubleshooting guide to resolve technical issues and maintain a premium customer experience within the VR show
Observed shows via monitoring system, resolving experience issues remotely where possible
Ensures scheduled audits are completed to monitor and prevent equipment damage
Completion of requested reports and customer feedback to continually enhance the experience.

AUDIO VISUAL SERVICE TECHNICIAN

Stony Brook

2016.01 - 2018.09

Installed, adjusted, and operated electronic equipment to record, edit, and transmit radio and television programs, motion pictures, video conferencing, or multimedia presentations
Switched sources of video input from one camera or studio to another, from film to live programming, or from network to local programming
Notified supervisors when major equipment repairs were needed.