Summary
Overview
Work History
Education
Skills
Timeline
Generic
JOSHUA BROWNER

JOSHUA BROWNER

Greensboro,United States

Summary

TEAM SKILLS PROFILE Entry-level IT professional seeking a full-time role in Cybersecurity or Information Security. Also, recently completed the Google IT Support Professional Certificate – an eight-week IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.

Overview

7
7
years of professional experience

Work History

Help Desk Technician 1

Innovative Technology Systems
2022.06 - Current
  • Worked with users to determine areas of technology in need of improved usability.
  • Provided second-level support for server-class systems.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets, and PDAs for a number of users.
  • Conducted testing and troubleshooting for various software remotely and onsite for a number of servers set to maintain operational readiness.
  • Achieved an 85% customer satisfaction rate while administering IT systems. [weekly

Customer Service, FREELANCE IT SPECIALIST

La Familia Boxing Club Remote
2022.01 - Current
  • Manage all cybersecurity for all devices
  • Provide tech support on needed basis
  • Maintained knowledge of current sales and goals for each [Item type], quality compliance and customer experiences.

Various, Freenlance

TEKsystems
2022.01 - 2023.01
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reviewed technical documentation to complete equipment maintenance and repair.

INTERN

TIAA
2021.03 - 2021.06
  • Worked with the TIAA team troubleshooting all challenges or tech-bugs with the TIAA help-desk
  • Designed a website to help support launching up and coming programs for the TIAA
  • Learned the agile method in the workplace to help manage scheduling and timelines
  • Learned business ethics and how to apply them to my

VR & IT TECHNICIAN

Museum of Sex
2018.01 - 2019.12
  • Assisted in diagnosing and resolving all VR system bugs for the Celestial
  • Bodies: The Couples VR Experience
  • Ensured that all necessary equipment is fully functioning
  • Followed troubleshooting guide to resolve technical issues and maintain a premium customer experience within the VR show
  • Observed shows via monitoring system, resolving experience issues remotely where possible
  • Ensures scheduled audits are completed to monitor and prevent equipment damage
  • Completion of requested reports and customer feedback to continually enhance the experience.

AUDIO VISUAL SERVICE TECHNICIAN

Stony Brook
2016.01 - 2018.09
  • Installed, adjusted, and operated electronic equipment to record, edit, and transmit radio and television programs, motion pictures, video conferencing, or multimedia presentations
  • Switched sources of video input from one camera or studio to another, from film to live programming, or from network to local programming
  • Notified supervisors when major equipment repairs were needed.

Education

Associate - Applied Science Information Technology Management

Berkeley College
New York, NY
08.2020

Skills

  • Visual Studio, Notepad ++
  • JavaScript, HTML5, CSS, React, Redux
  • Adobe Premiere & Photoshop
  • Cloud Engineer.
  • Azure trained

Timeline

Help Desk Technician 1

Innovative Technology Systems
2022.06 - Current

Various, Freenlance

TEKsystems
2022.01 - 2023.01

Customer Service, FREELANCE IT SPECIALIST

La Familia Boxing Club Remote
2022.01 - Current

INTERN

TIAA
2021.03 - 2021.06

VR & IT TECHNICIAN

Museum of Sex
2018.01 - 2019.12

AUDIO VISUAL SERVICE TECHNICIAN

Stony Brook
2016.01 - 2018.09

Associate - Applied Science Information Technology Management

Berkeley College
JOSHUA BROWNER