JOSHUA BROWNER
Greensboro,United States
Summary
TEAM SKILLS PROFILE Entry-level IT professional seeking a full-time role in Cybersecurity or Information Security. Also, recently completed the Google IT Support Professional Certificate – an eight-week IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
Overview
7
7
years of professional experience
Work History
Help Desk Technician 1
Innovative Technology Systems
06.2022 - Current
- Worked with users to determine areas of technology in need of improved usability.
- Provided second-level support for server-class systems.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets, and PDAs for a number of users.
- Conducted testing and troubleshooting for various software remotely and onsite for a number of servers set to maintain operational readiness.
- Achieved an 85% customer satisfaction rate while administering IT systems. [weekly
Customer Service, FREELANCE IT SPECIALIST
La Familia Boxing Club Remote
01.2022 - Current
- Manage all cybersecurity for all devices
- Provide tech support on needed basis
- Maintained knowledge of current sales and goals for each [Item type], quality compliance and customer experiences.
Various, Freenlance
TEKsystems
01.2022 - 01.2023
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
INTERN
TIAA
03.2021 - 06.2021
- Worked with the TIAA team troubleshooting all challenges or tech-bugs with the TIAA help-desk
- Designed a website to help support launching up and coming programs for the TIAA
- Learned the agile method in the workplace to help manage scheduling and timelines
- Learned business ethics and how to apply them to my
VR & IT TECHNICIAN
Museum of Sex
01.2018 - 12.2019
- Assisted in diagnosing and resolving all VR system bugs for the Celestial
- Bodies: The Couples VR Experience
- Ensured that all necessary equipment is fully functioning
- Followed troubleshooting guide to resolve technical issues and maintain a premium customer experience within the VR show
- Observed shows via monitoring system, resolving experience issues remotely where possible
- Ensures scheduled audits are completed to monitor and prevent equipment damage
- Completion of requested reports and customer feedback to continually enhance the experience.
AUDIO VISUAL SERVICE TECHNICIAN
Stony Brook
01.2016 - 09.2018
- Installed, adjusted, and operated electronic equipment to record, edit, and transmit radio and television programs, motion pictures, video conferencing, or multimedia presentations
- Switched sources of video input from one camera or studio to another, from film to live programming, or from network to local programming
- Notified supervisors when major equipment repairs were needed.
Education
Associate - Applied Science Information Technology Management
Berkeley College
New York, NY08.2020
Skills
- Visual Studio, Notepad
- JavaScript, HTML5, CSS, React, Redux
- Adobe Premiere & Photoshop
- Cloud Engineer
- Azure trained
Timeline
Help Desk Technician 1
Innovative Technology Systems
06.2022 - Current
Various, Freenlance
TEKsystems
01.2022 - 01.2023
Customer Service, FREELANCE IT SPECIALIST
La Familia Boxing Club Remote
01.2022 - Current
INTERN
TIAA
03.2021 - 06.2021
VR & IT TECHNICIAN
Museum of Sex
01.2018 - 12.2019
AUDIO VISUAL SERVICE TECHNICIAN
Stony Brook
01.2016 - 09.2018
Associate - Applied Science Information Technology Management
Berkeley College
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