Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Joshua Bryant

Youth Engagement Specialist
Triangle,Virginia

Summary

Enthusiastic Youth Engagement Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of leadership, customer service and serving the community. Motivated to learn, grow and excel in the administrative industry.

Overview

4
4
Certifications
4
4
years of post-secondary education
10
10
years of professional experience

Work History

Youth Engagement Specialist

DC Covenant House
Washington, DC
01.2020 - Current
  • Providing assistance to clients readjusting adversities such as illness, divorce, or unemployment.
  • Seek and identify individuals and communities in need of assistance.
  • Provides research, referrals and guidance for community resources such as food stamps, childcare and healthcare to assist in the client’s wellbeing.
  • Assisted in developing and evaluating community services to ensure that basic client needs are met.
  • Maintain and organization of case files and records.
  • Worked along side a response team to assist with crisis situations such as child abuse and mental health emergencies.

Serviceman/ Project Manager

Cozy Cottage Home Builders
Catlett, VA
12.2018 - 08.2019
  • Responded with urgency to any homeowner requests.
  • Provide supervisors with detailed reports of completed assignments to ensure transparency after each service.
  • Proficient carpentry expertize regarding all interior/exterior projects.
  • Perform various specialized carpentry tasks such as painting, repairing drywall, interior and exterior equipment installation,.
  • Supervised and oversaw any on-site projects in order provide feedback and ensure each task is completed in a timely fashion.
  • Provided homeowners with quality assurance after service is completed.
  • Effectively communicate with supervisors and contractors to identify any areas for improvement or existing problems.
  • Completed any basic electrical and plumbing needs for homeowners that are not under warranty.

Building Maintenance/ Engineer

Daniel Orlich
Vienna, VA
07.2017 - 06.2018
  • Assist in the efficient operation, maintenance and repair of all building and site systems for building.
  • Responded quickly and accurately to tenant service requests.
  • Perform and/or assist in the installation, fabrication, construction, troubleshooting and repair or maintenance of basic electrical and carpentry needs.
  • Perform various maintenance services (snow removal, landscaping, trash removal).
  • Assist in the monitoring of contractors, inspecting work and generating deficiency lists.
  • Regularly inspect all areas of the site/building(s) and communicate deficiencies as well as suggestions for improvements and take initiative to correct as appropriate.
  • Promote and maintain a high standard in the operation and appearance of the properties.
  • Promote, establish and maintain positive relations with tenants via proactive communication, routine follow-up and a high level of customer service.
  • Responsible for the day to day operations and maintenance of electrical, plumbing, lighting, life safety, fire protection, and security systems.
  • Maintain logs on daily activities and events as required.
  • Effectively communicate to the appropriate party/parties the status and activity of building operations and conditions and promptly report any potential or existing problems.

Customer Service Representative, •Shift leader/ Supervisor

Home Depot
Woodbridge, VA
03.2012 - 06.2017
  • Drive and operate the reach truck, pallet jack and fork truck to select, pull, sort, and stack product within the warehouse and dock.
  • Forklift certified.
  • Review orders and documents for accuracy.
  • Analyzes situations and decides appropriate action for correction or resolution.
  • Complied with all safety requirements and policies.
  • General knowledge of carpentry, drywall repair, basic electricity, painting, plumbing.
  • Perform manual labor using or operating a variety of light and heavy tools or equipment.
  • Provide managers with accurate daily damaged and defective inventory reports.
  • Answer and route multiple phone calls from various callers to the appropriate department or dispatch personnel based on immediate needs.
  • Organize, prioritizes work daily.

Seasonal stocker/team member

Target
Dumfries, VA
10.2011 - 03.2012
  • Organized merchandise to facilitate its aesthetics and accessibility to customers.
  • Responded quickly and accurately to customer merchandise requests.
  • Utilized my creativity and problem-solving skills when issues arise.
  • Hand stack product on occasion when off balance or in the wrong location.
  • Shrink-wrap and label outgoing orders and remove shrink wrap from incoming orders.
  • Deliver merchandise to appropriate department.

Wal-Mart, Overnight Stocker Unloaded
Fredericksburg, VA
03.2007 - 01.2008
  • 100-150 pallets nightly.
  • Operated heavy machinery at the load dock.
  • Ensured the merchandise was not damaged during the unloading process.
  • Tracked and reported any damaged merchandise to supervisor.
  • Input data on all collection logs and system updates.
  • Handled various aspects of Member Service.
  • Lifted 50 pounds or more routinely.
  • Sorted merchandise using packing lists 2.

Education

High School Diploma -

Mountain View High School
Stafford,VA
05.2004 - 05.2008

Skills

Communication planning

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Certification

Fork Lift certified

Timeline

Youth Engagement Specialist

DC Covenant House
01.2020 - Current

Serviceman/ Project Manager

Cozy Cottage Home Builders
12.2018 - 08.2019

Building Maintenance/ Engineer

Daniel Orlich
07.2017 - 06.2018

Customer Service Representative, •Shift leader/ Supervisor

Home Depot
03.2012 - 06.2017

Seasonal stocker/team member

Target
10.2011 - 03.2012

Wal-Mart, Overnight Stocker Unloaded
03.2007 - 01.2008

High School Diploma -

Mountain View High School
05.2004 - 05.2008

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