Joshua Bryson
Calhoun ,GA
Overview
10
10
years of professional experience
Work History
Product Support Technician
The Home Depot Inc
01.2023 - Current
- Played a crucial role in achieving consistently high customer satisfaction scores by providing timely, accurate, and empathetic support to clients.
- Delivered top-notch customer service, effectively managing high call volumes and maintaining a professional demeanor under pressure.
- Enhanced customer satisfaction by promptly addressing and resolving product-related issues.
- Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
- Contributed to the company''s growth and success by consistently meeting or exceeding key performance indicators such as call handling time, case resolution rate, and customer feedback ratings.
Sales Associate
The Home Depot Inc
07.2019 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.Played a crucial role in achieving consistently high customer satisfaction scores by providing timely, accurate, and empathetic support to clients.
Product Support Technician
The Home Depot Inc
02.2018 - 07.2019
- Played a crucial role in achieving consistently high customer satisfaction scores by providing timely, accurate, and empathetic support to clients.
- Delivered top-notch customer service, effectively managing high call volumes and maintaining a professional demeanor under pressure.
- Enhanced customer satisfaction by promptly addressing and resolving product-related issues.
- Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
- Contributed to the company''s growth and success by consistently meeting or exceeding key performance indicators such as call handling time, case resolution rate, and customer feedback ratings.
Sales Associate
The Home Depot Inc
02.2015 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Associate of Arts - Information Technology
University of Phoenix
Virtual University08.2017
Skills
Ticket management
Software Support
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Effective Communication
Timeline
Product Support Technician
The Home Depot Inc
01.2023 - Current
Sales Associate
The Home Depot Inc
07.2019 - 01.2023
Product Support Technician
The Home Depot Inc
02.2018 - 07.2019
Sales Associate
The Home Depot Inc
02.2015 - 02.2018
Associate of Arts - Information Technology
University of Phoenix