Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Bryson

Belton,MO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience
2000
2000
years of post-secondary education

Work History

Light Service Manager

Roadside Services Towing
Belton, MO
07.2025 - Current

Hire and train battery technicians to run AAA calls. Maintain testing and sales goals. Identify and order parts for damaged cars and tow trucks.

  • Coordinated with dispatch to manage service requests and optimize response times.
  • Resolved customer inquiries and complaints, maintaining high service standards.
  • Monitored vehicle maintenance schedules to ensure operational readiness of the fleet.
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Built strong relationships with customers through effective communication skills.
  • Monitored daily performance of team members to ensure compliance with company standards.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

Light Service Supervisor

United Towing and Transport
Huntsville, AL
09.2017 - 07.2025
  • Supervised daily operations of towing and transport services.
  • Coordinated schedules for drivers and service personnel.
  • Trained staff on safety protocols and customer service standards.
  • Assigned, trained and managed service staff to ensure quality customer service.

Parts Clerk

Woody Anderson Ford
Huntsville, AL
01.2015 - 09.2017
  • Managed inventory of automotive parts and supplies for efficient operations.
  • Processed incoming shipments and organized parts in designated storage areas.
  • Assisted technicians by locating and retrieving necessary parts promptly.
  • Worked closely with customers to identify and order parts.

Education

Miller High School
Miller, MO

Some College (No Degree) - Criminal Justice

Southwest Missouri State University
Springfield, MO

Skills

  • Parts ordering
  • Customer relationship management
  • Team building
  • Employee training
  • Service coordination
  • Performance monitoring
  • Fleet maintenance
  • Effective communication
  • Problem solving
  • Time management
  • Safety compliance
  • Inventory management
  • Team management
  • Detail orientation
  • Problem-solving aptitude

Timeline

Light Service Manager

Roadside Services Towing
07.2025 - Current

Light Service Supervisor

United Towing and Transport
09.2017 - 07.2025

Parts Clerk

Woody Anderson Ford
01.2015 - 09.2017

Miller High School

Some College (No Degree) - Criminal Justice

Southwest Missouri State University
Joshua Bryson