Joshua Bryson

Hire and train battery technicians to run AAA calls. Maintain testing and sales goals. Identify and order parts for damaged cars and tow trucks.

• Coordinated with dispatch to manage service requests and optimize response times.
• Resolved customer inquiries and complaints, maintaining high service standards.
• Monitored vehicle maintenance schedules to ensure operational readiness of the fleet.
• Supervised team of employees and delegated duties and responsibilities to each member.
• Built strong relationships with customers through effective communication skills.
• Monitored daily performance of team members to ensure compliance with company standards.
• Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

• Supervised daily operations of towing and transport services.
• Coordinated schedules for drivers and service personnel.
• Trained staff on safety protocols and customer service standards.
• Assigned, trained and managed service staff to ensure quality customer service.

• Managed inventory of automotive parts and supplies for efficient operations.
• Processed incoming shipments and organized parts in designated storage areas.
• Assisted technicians by locating and retrieving necessary parts promptly.
• Worked closely with customers to identify and order parts.