Joshua Buchanan
Summary
As a level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. I have a long track record of increasing customer loyalty and retention. I do this through having an in-depth understanding of the task, responsibilities and skills involved in customer service work as well as supervising and cash handling. I always keep my customers & supervisors updated on issues important to them. I will work hard to meet request for information in a timely and efficient manner. Right now I am looking for a suitable position with an exciting and ambitious company.
Overview
3
3
years of professional experience
4
4
Retail, Movie Theaters, Music & Music Equipment Stores
Work History
Head Laundry Attendent
Southern Cross Laundry
Colorado Springs, CO
11.2012
Some management decisions, cash handling, loss prevention, customer interaction, some machine repair skills. Daily operation, store in keep as well as some shop inventory.
Cashier Customer Service
Target
Colorado Springs, CO
09.2012 - 02.2013
As a Cashier & Cart Attendant, I was responsible for keeping shopping carts and baskets full and available for the guest throughout the store. Ensure first impressions, including the parking lot and restrooms, are clean and clutter free. Assist with guest needs including cashiering and carry outs. Deliver an exceptional guest experience by engaging the guest and prioritizing the guest's needs over task. Welcoming and helpful attitude toward guests and other team members. Able to learn and adapt to current technology needs. Able to think quickly on the spot to answer guest questions. Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary.
Weekend Disc Jockey & Bartender
2 Dog Tavern
Colorado Springs, CO
09.2009 - 09.2012
I was the weekend disc jockey every Friday & Saturday. Bartender on Tuesday thru Thursday. Cash Handling, inventory , customer service, loss prevention, and bar maintenance.
Education
GED - Marketing
Mitchell High School
1994
Skills
Customer Service: Relationship Building, followed the correct complaint procedures, positive & professional language, telephone techniques, effective questioning, managing objections, and customer satisfaction
Professional: Process, development, highly organized, planning & preparation, managing time, troubleshooting, negotiating skills, keeping up with accurate records, can handle general administrative duties, keeping up with paperwork & documents
Personal: Disc Jockey, Bartending, Customer Service, Listening Skills, Customer Engagement, Working with others, Body Language, Pro active, Self Disciplined, Articulate, and Tenacious
Affiliations
Was awarded the Management position at Camlet Records, Sam Goody, & Carmike Theaters.
Have been the employee of the month 10 times.
Worked in customer service in over 20 years.
Was part of a internet radio show for over a year with Cosmic Broadcasting.
Been at the same employment for over 5 years with Southern Cross.
Timeline
Head Laundry Attendent
Southern Cross Laundry
11.2012
Cashier Customer Service
Target
09.2012 - 02.2013
Weekend Disc Jockey & Bartender
2 Dog Tavern
09.2009 - 09.2012
GED - Marketing
Mitchell High School
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