Joshua Burdo

Primary responsibilities include training new and journeyman team members in proprietary processes including: proper safety protocols, basic car care practices and preventative maintenance services, and customer service excellence.

Other duties include: daily reporting, surpassing sales goals, exceeding customer service expectations, and addressing claims and inquiries to resolve service failures.

Worked in Morley's customer service center for General Motors's web based marketing service.

Strengthened brand identity through consistent use of brand and product messaging in web-based interactions with general public.

Assisted branded dealership sales by converting customer interest to sales leads for internet sales specialists at local dealerships based on customer's vehicle wants and needs.

Visited customer locations to evaluate advertising requirements, demonstrate product offerings, and propose strategic solutions based on client needs.

Established new accounts through cold calling and personal visits to potential customers based on geographic concerns and client recommendations.