Joshua Burkhart
Lexington,NC
Summary
Upbeat, personable, and customer-focused Sales Associate with over 2.5 years of experience in a NASCAR-related museum and retail environment. Flexible and approachable, with strong organizational, and time management skills. Maintains and clean and welcoming environment. Delivers memorable and engaging guest experience through welcoming interactions with extensive product and racing knowledge.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Richard Childress Racing
Welcome, NC
09.2020 - Current
- Experience with using Shopify to run an online store and fulfill orders.
- Experience using Shopify POS systems and related equipment such as card readers, barcode scanners, receipt printers, and label printers.
- Maintained cleanliness of the Richard Childress Racing Museum & Team Store with thorough daily walk-throughs and cleaning.
- Expansive knowledge of NASCAR, both past and present.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Demonstrated knowledge of store products and services.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Prepared merchandise for purchase or rental.
- Helped customers by answering questions and locating merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Kept informed about new products arriving at the store on a regular basis.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled customer complaints in a professional manner.
- Organized store by returning merchandise to proper areas and restocked displays.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
CNC Lathe Machinist
Richard Childress Racing
Welcome, NC
11.2021 - 09.2022
- Mass-produced bolts, lug nuts, and an array of components for NASCAR's Next-Gen car.
- Checked dimensions of all finished products and made adjustments to machine programs when needed.
- Communicated effectively with team members regarding production issues or concerns.
- Loaded raw materials onto the machine, adjusted tool settings and checked for accuracy of finished product.
- Observed operating machines or equipment to diagnose machine malfunctions and determine need for adjustments or repairs.
- Inspected machined parts using measuring instruments such as calipers, micrometers and gauges.
Education
Business Administration
Davidson Davie Community College
Thomasville, NCSkills
- Money Handling
- Display Setup
- Order Processing
- Customer Service
- Cash Handling
- Teamwork
- Returns and Exchanges
- Customer Engagement
- Merchandise Display
- Retail Sales
- Stocking and Receiving
- Store Maintenance
- Positive and Professional
- Phone Etiquette
- Retail Store Operations
- Product Recommendations
- Stock Replenishment
- Point of Sale Systems
- Customer Needs Assessment
- Flexible Schedule
- POS System Operations
- Professional Appearance
References
References available upon request.
Timeline
CNC Lathe Machinist
Richard Childress Racing
11.2021 - 09.2022
Retail Sales Associate
Richard Childress Racing
09.2020 - Current
Business Administration
Davidson Davie Community College
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