Dynamic and results-driven professional with a proven track record at FedEx Ground, excelling in safe driving and vehicle maintenance. Recognized for outstanding customer service and effective mentoring of new hires. Holds a valid Class A CDL and is committed to DOT compliance, with Hazmat endorsement expected soon.
Overview
20
20
years of professional experience
Work History
Last Mile Delivery Driver and Business Contact
Fedex Ground- Mckague Logistics
10.2014 - 06.2025
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Evaluated driver performance through regular ride-alongs, providing real-time feedback and coaching to improve overall effectiveness.
Served as a mentor for new hires, offering guidance and support throughout their onboarding process and providing valuable insights into company culture and expectations.
Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
Contributed to incident reviews and investigated field occurrences to report to supervisor.
HEMMT Driver
US Army
04.2005 - 08.2018
Transported equipment and troops to Field Exercise locations and set up operation sites in moderate and rough terrain.
Managed vehicle maintenance schedules to reduce downtime and enhance reliability.
The Heavy Expanded Mobility Tactical Truck (HEMTT) is an eight-wheel drive, diesel-powered, 10-short-ton (9,100 kg) tactical truck.
The M989A1 Heavy Expanded Mobility Ammunition Trailer (HEMAT) is an 11 ton, wagon configuration, off-road trailer designed to move the US Army’s Multiple Launch Rocket System (MLRS) missile pods and munitions.
Education
College Prep
Cedarville High School
Cedarville, AR
05-2000
Skills
Safe driving record
Vehicle cleaning and maintenance
DOT compliance
Valid class A Commercial Driver's Liscense
Doubles and triples
Tanker
Expected to have Hazmat endorsement within 90 days