Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Burney

Saint Clair,MI

Summary

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Overview

2
2
years of professional experience

Work History

Front Desk Representative

Super 8
06.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Collected room deposits, fees, and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Crew Member

Burger King
07.2021 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Education

Associates in Business - Business Management

St. Clair Community COllege
Port Huron, MI
01.2024

High School Diploma -

Marysville High School
Marysville, MI
06.2021

Skills

  • Lobby Maintenance
  • Rewards Programs
  • Cash Handling
  • Problem-Solving Skills
  • Verifying Reservations
  • Guest Services
  • Telephone Reservations

Timeline

Front Desk Representative

Super 8
06.2023 - Current

Crew Member

Burger King
07.2021 - 06.2023

Associates in Business - Business Management

St. Clair Community COllege

High School Diploma -

Marysville High School
Joshua Burney