Open To Work
Joshua Burns
Pickerington
Work Preference
Summary
Dynamic professional with extensive experience in trailer movement and equipment operation at FedEx Ground. Proven track record in optimizing routes and enhancing operational efficiency while ensuring safety compliance. Strong communicator and team collaborator, dedicated to delivering exceptional customer service and achieving high satisfaction ratings.
Overview
1
1
Certification
19
19
years of professional experience
Work History
PH - Switcher
Fed Ex Ground
Groveport
05.2026 - Current
- Maintained safety in dock yard during efficient movement of shipping trailers.
- Ensured compliance with FedEx and OSHA standards, upholding safety protocols.
- Coordinated with team members for seamless workflow during peak hours.
Delivery Driver/Crew Shift Leader
Domino’s Pizza
Pickerington
12.2025 - 04.2026
- Delivered food orders promptly and safely, contributing to positive customer experiences.\nProcessed cash and mobile payments accurately, supporting smooth financial transactions.\nSupported daily operations in store, enhancing customer service and efficiency., improving customer interaction and service quality.
- Processed cash and mobile payments accurately, supporting smooth financial transactions.
- Supported daily operations in store, enhancing customer service and efficiency., improving customer interaction and service quality.
- Followed safety protocols during food handling and transportation.
Independent Contractor
Lyft
Huntington
03.2025 - 12.2025
- Achieved high customer satisfaction by delivering courteous service and optimizing routing for efficiency.
- Coordinated scheduling and mobile app operations independently, streamlining service delivery.
- Provided safe, reliable transportation services throughout Huntington and surrounding areas, ensuring timely arrivals.
Supervisor / Independent Contractor
Diligence Delivery Systems
Huntington
08.2024 - 02.2025
- Supervised urgent deliveries, coordinating critical routes to meet service needs.
- Coordinated driver scheduling, verified invoices, and managed payroll processes to ensure seamless operations.
- Maintained HIPAA compliance while ensuring timely and accurate delivery schedules to support patient care.
- Delivered medications to nursing homes across WV, KY, and OH.
Independent Contractor
DoorDash
Huntington
12.2023 - 08.2024
- Optimized delivery routes to improve efficiency and reduce travel time.
- Managed customer communications to improve service quality and enhance overall customer satisfaction.
- Maintained high satisfaction ratings by providing prompt and professional interactions.
- Delivered food and retail orders via DoorDash, achieving timely arrivals for customer satisfaction.
Delivery Driver
Domino’s Pizza
Huntington
08.2023 - 11.2023
- Ensured safe and timely delivery of food orders to customers.
- Managed cash and mobile payments, ensuring accurate and secure transactions.
- Assisted with in-store operations, improving customer engagement and satisfaction.
Cashier
Speedway
Huntington
06.2023 - 08.2023
- Assisted customers with purchases and processed merchandise and fuel transactions, including gift cards, money orders, wire transfers, coupons, and Speedy Rewards loyalty program.
- Processed customer transactions efficiently and accurately at high-volume service desk.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries about products and services to ensure satisfaction.
- Maintained store cleanliness through regular mopping and cleaning, ensuring a welcoming environment for customers.
Equipment Operator
Fedex
Pataskal
07.2022 - 04.2023
- Coordinated movement of shipping trailers to and from dock, facilitating efficient loading and unloading. shipping trailers in and out of the dock.
- Maintained clean and orderly dock yard, ensuring compliance with safety standards set by Fed-ex and OSHA.
- Conducted routine inspections on equipment to ensure safe operation.
- Loaded and unloaded freight from delivery trucks efficiently.
Forklift Operator
NFI Industries
Columbus
06.2022 - 07.2022
- Executed safe and efficient forklift operations during warehouse activities, contributing to overall operational effectiveness.
- Utilized sit-down and clamp forklifts for seamless loading and unloading of materials, optimizing workflow in warehouse operations.
- Operated material handling equipment to efficiently move, stack, and count merchandise, ensuring accurate inventory management.
Truck Driver
Schneider National
Obetz
02.2022 - 06.2022
- Monitored weight distribution across axles to ensure compliance with safety regulations.
- Logged hours accurately to maintain compliance with DOT standards and support operational efficiency.
- Ensured empty trailers were clean and free of debris for timely deliveries at next location.
Equipment Operator
Sam's Club fulfillment center
Groveport
08.2021 - 02.2022
- Operated heavy machinery for package handling and transportation.
- Maintained equipment to ensure optimal performance and safety standards.
- Moved shipping trailers between dock and storage areas to ensure timely loading and unloading.
- Maintained dock yard cleanliness and organization to support efficient operations.
- Collaborated with team members to streamline loading and unloading processes.
Equipment Operator
FedEx
Groveport
06.2021 - 08.2021
- Transported shipping trailers to and from dock area, enhancing workflow and accessibility.
- Maintained dock yard in clean, orderly state, ensuring equipment operated within safety standards set by FedEx and OSHA.
- Operated forklifts and pallet jacks to move packages within the facility.
- Loaded and unloaded freight from delivery trucks efficiently.
- Inspected equipment daily to ensure safe and proper operation.
Truck Driver
Prime Inc
Springfield
03.2021 - 05.2021
- Drove over the road cross-country, transporting temperature-sensitive loads in refrigerated trailers to ensure product integrity.
- Monitored weight distribution across all axles to maintain compliance with safety regulations.
- Monitored logging of hours on clock to meet DOT standards.
- Cleaned empty trailers to ensure cleanliness and readiness for next delivery.
Equipment Operator
FedEx
Groveport
08.2017 - 02.2021
- Operated forklifts to load and unload packages efficiently.
- Moved shipping trailers in and out of the dock to support timely loading and unloading operations. in and out of the dock.
- Maintained dock yard in a clean, orderly state, ensuring equipment operated within safety standards set by FedEx and OSHA.
- Conducted routine maintenance checks on equipment to ensure safety.
- Collaborated with team members to improve workflow and productivity.
Customer Service Representative
Speedway
Canal Winchester
03.2016 - 06.2016
- Greets customers in a friendly manner and suggestively sells products to help increase sales.
- Created positive customer experiences to encourage repeat business and foster brand loyalty.
- Specializes in providing outstanding service to customers while running a register and working on the sales floor.
- Monitored stock levels and maintained presentation standards to enhance shopping experience.
- Ensures that cleanliness and safety standards are met or exceeded.
Overnight Stocker
Kroger
Canal Winchester
10.2015 - 01.2016
- Stocked shelves with merchandise to maintain product availability for customers.
- Executed planograms to optimize product placement and enhance store visuals.
- Sorted and organized stock received daily to ensure accurate placement on sales floor.
- Organized backroom inventory to ensure efficient retrieval of stock items.
Loss Prevention Department
HEB Grocery – Victoria 02 #554
Victoria
04.2009 - 02.2010
- Communicated HEB policies clearly to customers and employees, ensuring understanding and compliance.
- Provided consistent customer service support across various shifts, enhancing customer experience and satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Service Attendant
Bel-Meade Chevron Services
San Antonio
09.2008 - 12.2008
- Performed oil changes, tire rotations, and balancing to maintain vehicle performance.
- Served customers at full-service pumps, checking oil, water, and tire pressure for vehicle maintenance.
- Transported customers between station and destinations, ensuring timely and safe travel.
Cashier/Customer Service
HEB Grocery #19
San Antonio
06.2007 - 09.2008
- Promoted to Cashier after completing Cashier Training.
- Assisted customers by packing groceries and transporting purchases to vehicles, ensuring a convenient shopping experience.
- Required excellent customer interaction and the ability to work in a fast-paced environment.
- Collected shopping baskets from parking lot to store, supporting customer convenience and maintaining store organization.
Education
High School Diploma -
Homeschool
San Antonio, TX05-2008
Skills
- Equipment operation
- Safety compliance
- Route optimization
- Operational efficiency
- Inventory management
- Workflow coordination
- Problem solving
- Team collaboration
- Customer relationship management
Certification
- Had a Class A CDL
Timeline
PH - Switcher
Fed Ex Ground
05.2026 - Current
Delivery Driver/Crew Shift Leader
Domino’s Pizza
12.2025 - 04.2026
Independent Contractor
Lyft
03.2025 - 12.2025
Supervisor / Independent Contractor
Diligence Delivery Systems
08.2024 - 02.2025
Independent Contractor
DoorDash
12.2023 - 08.2024
Delivery Driver
Domino’s Pizza
08.2023 - 11.2023
Cashier
Speedway
06.2023 - 08.2023
Equipment Operator
Fedex
07.2022 - 04.2023
Forklift Operator
NFI Industries
06.2022 - 07.2022
Truck Driver
Schneider National
02.2022 - 06.2022
Equipment Operator
Sam's Club fulfillment center
08.2021 - 02.2022
Equipment Operator
FedEx
06.2021 - 08.2021
Truck Driver
Prime Inc
03.2021 - 05.2021
Equipment Operator
FedEx
08.2017 - 02.2021
Customer Service Representative
Speedway
03.2016 - 06.2016
Overnight Stocker
Kroger
10.2015 - 01.2016
Loss Prevention Department
HEB Grocery – Victoria 02 #554
04.2009 - 02.2010
General Service Attendant
Bel-Meade Chevron Services
09.2008 - 12.2008
Cashier/Customer Service
HEB Grocery #19
06.2007 - 09.2008
High School Diploma -
Homeschool