Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Burris

Corona,CA

Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

9
9
years of professional experience

Work History

Operations Specialist

Rapid Response Monitoring
Corona, CA
10.2022 - 03.2024
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Offered resolutions to de-escalate calls and solve customer issues.

Entry Level IT Technician

Kelly Services
Fontana, CA
10.2021 - 01.2022
  • Configuring & setting up mobile phones for Walmart associates.
  • Use of Odin to flash Samsung phones with custom firmware.
  • Packaged phones to be shipped out to stores.

Customer Service Associate

Staples
Chino Hills, CA
10.2018 - 08.2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Package Handler

FedEx: Ground
Fullerton, CA
08.2017 - 08.2018
  • Loaded completed orders on pallets according to delivery numbers.
  • Resolved conveyor system issues by clearing jams and blockages.

Courtesy Clerk

Stater Brothers Markets
Chino Hills, CA
09.2015 - 03.2017
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Escorted customers to desired merchandise location.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.

Education

High School Diploma -

Chino Hills High School
Chino Hills, CA
06.2014

Some College (No Degree) -

Fullerton College
Fullerton, CA

Skills

  • Materials handling and transport
  • Material Sort
  • Package preparation

Timeline

Operations Specialist

Rapid Response Monitoring
10.2022 - 03.2024

Entry Level IT Technician

Kelly Services
10.2021 - 01.2022

Customer Service Associate

Staples
10.2018 - 08.2020

Package Handler

FedEx: Ground
08.2017 - 08.2018

Courtesy Clerk

Stater Brothers Markets
09.2015 - 03.2017

High School Diploma -

Chino Hills High School

Some College (No Degree) -

Fullerton College

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