Joshua Burt
Salisbury,NC
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
Work History
Territory Account Manager
Sentinel Door Controls
07.2023 - Current
- Develop and present talks on available products and services that could meet current business needs.
- Manage over 325 active accounts within the Southeastern territory.
- Complete Lead calls to convert to Prospects and Customers based on individual needs.
- Document time, calls, and results, and submitted reports.
Account Manager
Arrowhead Engineered Products
02.2020 - 07.2023
- Developed lasting relationships while supporting the growth of customer business.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed product learning strategies for on boarding
- Achieved above planned growth (+10%)
Merchandising Associate
Spectrum Brands, Inc
02.2021 - 11.2021
- Practice and improve critical time management skills
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
Customer Service Associate 2 (Safety Team)
Lowe's Companies, Inc.
12.2018 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Head of Department
Hobby Lobby
08.2018 - 12.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Pharmacy Technician / Retail Shift Supervisor
CVS Pharmacy
11.2014 - 04.2018
- Operated Point of Sale (POS) Systems, Counted TIL's, Verified Safe Count
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Bachelor of Science - Business Accounting Management Marketing
Catawba College
Salisbury, NC05.2017
Skills
- Account Management
- Microsoft Office
- Microsoft Dynamics GP
- Customer Service
- Customer Relationship Management (CRM)
- NetSuite
- Pipeline Management
- Territory expansion
- Relationship Building
Timeline
Territory Account Manager
Sentinel Door Controls
07.2023 - Current
Merchandising Associate
Spectrum Brands, Inc
02.2021 - 11.2021
Account Manager
Arrowhead Engineered Products
02.2020 - 07.2023
Customer Service Associate 2 (Safety Team)
Lowe's Companies, Inc.
12.2018 - 02.2021
Head of Department
Hobby Lobby
08.2018 - 12.2018
Pharmacy Technician / Retail Shift Supervisor
CVS Pharmacy
11.2014 - 04.2018
Bachelor of Science - Business Accounting Management Marketing
Catawba College
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