Joshua Buterbaugh
Shippensburg,PA
Summary
Self-motivated individual that can offer proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Proven track record of analyzing data. Passionate about finding not just a job, but a career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin
Crete Carrier
01.2022 - 01.2024
- Accurate Data Entry for all 450+ drivers who are broken down across the country
- Accurate entry for Paying Drivers
- Complete onboarding tasks including W4 and I9's
- Handled Medical and Personal leave for 450+ drivers
- Making sure all leave and home time is accounted for and accurate to each driver
- Analyzing Hotel, and Fuel Expenses and critiquing on where the company terminal can save money
- Scheduling and Creating Company events for the Mechanicsburg Terminal
- Analyzing the behavior of each driver and gathering information to come up with coaching strategy
- Making sure new drivers have an understanding of how the company operates
- Successfully onboarding and hiring drivers into the company
- Answering phone calls and assisting drivers with questions about pay, medical, benefits
- Managing a complex calendar of professional meetings, personal appointments and travel for several individuals
- Handling incoming correspondence, including emails, memos, faxes and mail and sometimes requiring a high level of discretion
- Successfully raised fuel compliance for home terminal from 92% to 96% in savings
- Overlooking driver PTO and Vacation time to make sure it is used correctly.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to management when asked
- Processed travel expenses and reimbursements for executive team and senior management group.
CSR
Orrstown Bank
01.2021 - 01.2022
- Responsible for opening & processing new accounts of all types
- Processing numerous types of customer transactions, balance and maintain teller cash drawer, balance ATM
- Performed basic Administrative tasks regarding banking, including handling phone calls, inquires, and emails
- Maintained optimal financial controls by securing funds and making accurate transactions
- Met or exceeded sales goals by promoting bank products and services.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
Admin/Supervisor
Carlisle Sports Emporium
01.2020 - 01.2021
- Successfully emailed all subscribers about weekly promotions
- Made effective scheduling system for team
- Hosting Meetings with team, go over excellent work being done / improvements needed made in areas
- Provide information to owners on where business is hit
- Made sure all guests were taken care of.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Admin/Postmaster Relief
UNITED STATES POSTAL SERVICE
01.2019 - 01.2021
- Followed training guidelines to onboard new hires, enforcing company policies and customer service
- Managed multiple reports, including distribution, certifications, credit/debit reports, and dispatch logs
- Created multiple promotions that increased foot traffic and guest return rate
- Managed Two Post Offices
- Inventory and Ordering Products needed to keep stocked for 30 days
- Customer Service Face to face, Phone and, Email.
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
Toxin Tester
WENGER FEEDS
01.2017 - 01.2019
- Excelled in inventory tracking by monitoring in-bound orders and utilizing multiple software solutions to track
- Detailed recording keeping of invoices, receipts, and other documents
- Followed FDA regulations to ensure toxin level was stable, ensuring quality product.
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
Social Media Manager
Era Eternity NRG
01.2015 - 01.2019
- Establish an online presence, build a following, and manage social media accounts
- Create Facebook and Instagram ad campaigns in Meta Ads Manager that drive business results
- Successfully grew eRa's platform on twitter to 200k followers with a constant 2M Impressions in a 30 day cycle
- Develop effective social media posts that create a strong social media brand presence
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews
- Suggest and implement new features to develop brand awareness, like promotions and competitions.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Increased brand visibility by developing and executing strategic social media campaigns.
Education
High School Diploma -
Shippensburg Area Senior High School
Shippensburg, PA01.2016
Skills
- Microsoft Suite
- Google Suite
- Management
- Customer Solutions
- Public Relations
- Faxing
- File Organization
- Data Entry
- Payroll
- Date Reports
- Money Management
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Decision-Making
- Data Confidentiality
- Schedule Coordination
- Staff Management
- Goal Setting
- Bookkeeping
- Project Coordination
Certification
- Certificate of Collector Training
- Certified in Breath Alcohol Testing (BAT)
Gaming
During downtime I will game with some friends when I can.
Timeline
Admin
Crete Carrier
01.2022 - 01.2024
CSR
Orrstown Bank
01.2021 - 01.2022
Admin/Supervisor
Carlisle Sports Emporium
01.2020 - 01.2021
Admin/Postmaster Relief
UNITED STATES POSTAL SERVICE
01.2019 - 01.2021
Toxin Tester
WENGER FEEDS
01.2017 - 01.2019
Social Media Manager
Era Eternity NRG
01.2015 - 01.2019
High School Diploma -
Shippensburg Area Senior High School