Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Timeline
Joshua Butts

Joshua Butts

Summary

Adept at managing tight deadlines and delivering exceptional customer service, demonstrated during tenure at Publix Grocery Store. Skilled in document scanning and problem-solving, I excel in fast-paced environments, ensuring safety and efficiency. My proactive approach has significantly enhanced team performance and operational standards, showcasing a commitment to professionalism and results.

Overview

3
3
years of professional experience

Work History

Package Handler

Publix Grocery Store
08.2022 - Current
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Communicated with supervisors about delays or other issues with shipments.
  • Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing product information, ensuring a high level of customer satisfaction.
  • Provided training and support to new team members, enhancing team performance and ensuring consistent service standards.

Scanning Operator

National Insurance Scheme
03.2024 - 07.2024
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
  • Produced more than [1000] sheets per day using high-volume [offset], digital and large format machinery.
  • Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
  • Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.

Intern

CMIT Solutions of Brooklyn North
01.2022 - 08.2023
  • Sorted and organized files, spreadsheets, and reports.
  • Explored new technologies and approaches to streamline processes.
  • Prepared project presentations and reports to assist senior staff.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Education

Associate of Science - Information Technology

Valencia College, Orlando, FL
04.2025

Associate of Science in Cybersecurity
Valencia College, Orlando, FL
August 2023 – Spring 2025

  • Relevant Coursework: Local area networks & CET computer hardware.

Comptia A+ (in progress)

High School Diploma -

Dr Phillips High School , Orlando, FL
05.2021

Skills

  • Issue Resolution
  • Remote System Analysis
  • Help Desk Software
  • Technical Documentation
  • Security Protocols
  • File Management
  • Document Scanning
  • Color Correction
  • Deadline Management
  • Active Listening
  • Problem-Solving
  • Professionalism

Interests

My interests include technology, problem-solving, and continuous learning I am particularly passionate about cybersecurity, which aligns with my current studies and career goals I enjoy staying updated with the latest industry trends and developments, as well as participating in online forums and attending webinars to expand my knowledge Outside of my professional interests, I also enjoy reading, sports and music, which helps me stay balanced and creative These interests contribute to my ability to approach challenges with enthusiasm and a fresh perspective

Work Preference

Work Type

Full TimePart TimeInternship

Location Preference

Remote

Timeline

Scanning Operator - National Insurance Scheme
03.2024 - 07.2024
Package Handler - Publix Grocery Store
08.2022 - Current
Intern - CMIT Solutions of Brooklyn North
01.2022 - 08.2023
Valencia College - Associate of Science, Information Technology
Dr Phillips High School - High School Diploma,

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Joshua Butts