Joshua Calderon
Garland,TX
Summary
Adept at installation and repair, I excelled at Weidner Apartment Homes Texas by enhancing customer satisfaction through exceptional service and problem-solving skills. Demonstrated multitasking proficiency and a team player mentality, significantly contributing to workplace efficiency and safety. Achieved notable customer service accolades, underscoring my ability to communicate complex technical information effectively. Furthermore, there are many different things that I am able to learn and will continue to keep an open mind to all of it. My mind is always set to a goal and no matter what I do my best to get the job done.
Overview
5
5
years of professional experience
Work History
Service Technician
Weidner Apartment Homes Texas
10.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Sales Associate
DSW Shoe Warehouse
02.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Warehouse Worker
Bounce N' More
07.2021 - 01.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much over 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Host
Applebee's Neighborhood Bar & Grill
07.2020 - 06.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
High School Diploma -
Rowlett High School
Rowlett, TX06-2022
Skills
- Installation and repair
- Problem-solving skills
- Multitasking proficiency
- Attention to detail
- Listening skills
- Preventive Maintenance
- Multi-tasking strength
- Self-motivated and disciplined
- Customer service
- Team player mentality
- Adaptable to change
- Work with minimal supervision
Timeline
Service Technician
Weidner Apartment Homes Texas
10.2022 - Current
Sales Associate
DSW Shoe Warehouse
02.2022 - 07.2022
Warehouse Worker
Bounce N' More
07.2021 - 01.2022
Host
Applebee's Neighborhood Bar & Grill
07.2020 - 06.2021
High School Diploma -
Rowlett High School
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